The effect of personality on preference and purchase intention of negative novelty design product

부정이탈디자인 제품의 선호도와 구매의사에 미치는 성격의 영향

  • Received : 2010.02.25
  • Accepted : 2010.03.16
  • Published : 2010.03.31

Abstract

A study is presented that examines the effect of personality on preference and purchase intention of positive and negative novelty design products. Participants evaluated their preference and purchase intention on 18 design products including positive and negative novelty design products. A cute Scream character was created as a positive novelty design and a skeleton Mickey character was used as a negative one. We measured extroversion, neuroticism, and visual product aesthetics as individual traits. The results shows that people, of course, prefer(and want to buy) the positive novelty design product to the negative novelty design product. Only in the case of the negative novelty design product, the more neurotic people is, the more they prefer it. Also, among the people who like the negative novelty design product, introvert ones are likely to purchase it but extroverted ones are not. These findings imply that personality plays an important role in liking and purchasing negative novelty design product.

본 연구에서는 기존의 전형성에서 긍정/부정이라는 정서적 방향성이 분명하게 이탈된 디자인을 활용한 제품에 대한 선호도와 구매의사에 성격이 어떤 영향을 미치는지를 알아보았다. 기존의 긍정적 전형성에서 부정적으로 이탈된 디자인 제품과 기존의 부정적 전형성에서 긍정적으로 이탈된 디자인 제품에 대한 참가자들의 선호도와 구매의사가 측정되었으며 여기에 미치는 개인 특성으로 외향성, 신경증, 심미적 성향이 측정되었다. 연구 결과, 참가자들은 부정적으로 이탈된 디자인 제품보다 긍정적으로 이탈된 디자인 제품을 훨씬 더 선호하였고 구매의사도 더 높았다. 부정적으로 이탈된 디자인 제품의 선호도에는 신경증이 유의미한 영향을 미쳐 신경증이 높을수록 부정이탈 디자인 제품을 더 선호하였다. 또한 부정이탈 디자인 제품의 구매의사에 대해서는 선호도와 외향성의 상호작용 효과가 나타났는데, 즉 내향적인 사람일수록 높은 선호도가 실제 구매의사로 이어질 가능성이 유의미하게 높았다. 반면 긍정이탈 디자인 제품에 대해서는 성격의 효과가 전혀 나타나지 않았다. 본 연구의 결과는 부정적인 정서를 유발하는 전형성 이탈 디자인 제품에 있어서는 개인의 성격적 특성이 선호도 및 구매의사에 중요한 역할을 함을 보여준다.

Keywords

References

  1. Abbott, M., Holland, R., Giacomin, J., & Shackleton, J. (2009). Changing the affective content in brand and product attributes, Journal of Product & Brand Management, 18(1), 17-26. https://doi.org/10.1108/10610420910933335
  2. Babin, B. J., Boles, J. S., & Darden, W. R. (1995). Salesperson stereotypes, consumer emotions, and their impact on information processing. Journal of the Academy of Marketing Science, 23(2), 94-105. https://doi.org/10.1177/0092070395232002
  3. Bloch, P. H., Brunel, F. F., & Arnold, T. J. (2003). Individual differences in the centrality of visual product aesthetics, Journal of Consumer Research, 29, 551-565. https://doi.org/10.1086/346250
  4. Bornstein, R. F. (1989). Exposure and affect: overview and meta-analysis of research, 1968-1987. Psychological Bulletin, 106(2), 265-289. https://doi.org/10.1037/0033-2909.106.2.265
  5. Coupey, E., Irwin, J. R., & Payne, J. W. (1998). Product category familiarity and preference construction. Journal of Consumer Research, 24(4), 459-468. https://doi.org/10.1086/209521
  6. Creusen, M. & Schoormans, J. (2005). The different roles of product appearance in consumer choice. Journal of product innovation management, 22, 63-81. https://doi.org/10.1111/j.0737-6782.2005.00103.x
  7. Diefenbach, S. & Hassenzahl, M. (2009). The "Beauty Dilemma": beauty is valued but discounted in product choice. Conference on Human Factors in Computing Systems archive. 2009 Proceedings of the 27th international conference on Human factors in computing systems, 1419-1426.
  8. Franke, N., Keinz, P., & Steger, C. J. (2009). Testing the value of customization: when do customers really prefer products tailored to their preference? Journal of Marketing, 73, 103-121. https://doi.org/10.1509/jmkg.73.5.103
  9. Fulton Suri, J. (2004). Design expression and human experience: evolving design practice. In: D. McDonagh, P. Hekkert, J. Van Erp and D. Gyi, (Eds), Design and Emotion: The Experience of Everyday Things(pp. 13-17), London: Taylor & Francis.
  10. Han, S. H. & Hong, S. W. (2003). A systematic approach for coupling user satisfaction with product design. Ergonomics, 46(13/14), 1441-1461. https://doi.org/10.1080/00140130310001610928
  11. Kassarjian, H. H. & Sheffet, M. J. (1991). "Personality and consumer behavior: an update", in Kassarjian, H. H, Robertson, T. S (Eds), Perspectives in Consumer Behavior (pp. 281-303), Englewood Cliffs: Prentice Hall.
  12. Kotler, P. (2000). Marketing management: Analysis, planning, implementation and control (10th ed.). Englewood Cliffs: Prentice-Hall.
  13. Mano, H. & Oliver, R. L. (1993). Assessing the dimensionality and structure of the consumption experience: evaluation, feeling, and satisfaction, Journal of Consumer Research, 20, 451-466. https://doi.org/10.1086/209361
  14. McCrae, R. R. & John, O. (1992). An introduction to the five-factor model and its applications. Journal of Personality, 60(2), 174-214.
  15. Mooradian, T. A. & Olver, J. M. (1997). " 'I can't get no satisfaction': the impact of personality and emotion on postpurchase processes", Psychology & Marketing, 14(4), 379-393. https://doi.org/10.1002/(SICI)1520-6793(199707)14:4<379::AID-MAR5>3.0.CO;2-6
  16. Seva, R. R., Helander, M., & Duh, H. (2007). Integrating pre-purchase affect in product concept development. International Journal of Simulation and Process Modelling, 3(4), 195-203. https://doi.org/10.1504/IJSPM.2007.016310
  17. Timmermans, T., Mechelen, I. V., & Nezlek, J. B. (2009). Individual differences in core affect reactivity. Personality and Individual Differences, 47(5), 510-515. https://doi.org/10.1016/j.paid.2009.05.002
  18. Veryzer, R. W. & Hutchinson, J. W. (1998). The influence of unity and prototypicality on aesthetic responses to new product designs. Journal of consumer research, 24, 374-394. https://doi.org/10.1086/209516
  19. Whitfield, T. W. A. & Slatter, P. E. (1979). The effects of categorization and prototypicality on aesthetic choice in a furniture selection task. British Journal of Psychology, 70, 65-75. https://doi.org/10.1111/j.2044-8295.1979.tb02144.x
  20. Zajonc, R. B. (1968). Attitudinal effects of mere exposure. Journal of Personality and Social Psychology, 9(2), 1-27.