Journal of Korean Society of Industrial and Systems Engineering (산업경영시스템학회지)

Society of Korea Industrial and System Engineering (한국산업경영시스템학회)
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Efficiency Analysis for Mail Centers Using Cone-Ratio DEA

Cone-ratio DEA에 의한 우편집중국 효율성 분석

  • Received : 2009.06.10
  • Accepted : 2010.03.10
  • Published : 2010.03.31
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Abstract

Mail centers are essential postal facilities that sort and dispatch postal items, and should be operated efficiently to provide customers high quality postal services. So the efficiency analysis of mail centers should be performed in order to induce better operation. But current performance evaluation system has 95 percent of predetermined and weighted non-quantitative indices. There is need to introduce objective efficiency measurement methodology. The main objectives of this study was to analyze the efficiency of 24 mail centers empirically using cone-ratio DEA and suggest the appropriate cone-ratio method. Consequently, this paper suggests that the cone-ratio DEA model integrating decision-maker's preferences is more desirable for efficiency analysis than that of using transformed data.

Keywords

References

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