Journal of Advanced Navigation Technology (한국항행학회논문지)

The Korean Navigation Institute (한국항행학회)
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Investigating the Relationship between Servicescape and Sports Attendance

서비스 스케이프와 스포츠 참여도와의 관계 연구

  • Received : 2010.10.22
  • Accepted : 2010.12.30
  • Published : 2010.12.31
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Abstract

The sport industry has been continuing to grow in the past few decades in the U.S., and it presents significant opportunities for the practitioners to increase the number of patrons. To convert this opportunity to optimum benefits for a sport organization, one of the most significant challenges for the practitioners would be promoting sport attendance and repatronage. So far, many studies have tried to identify variables that affect the level of sports attendance. However, many of these variables are rather uncontrollable due to the nature of the sports and contingencies that are derived from many areas of uncertainties. Thus, to acquire competitive advantage and profit maximization, it would be essential for the managers to focus on understanding controllable elements. This study found that many controllable variables that influence sports attendance coincide with the servicescape elements which have been widely used in the hospitality industry since 1992. In the light of the conceptual framework of servicescape, this study also attempted to isolate the controllable variables that can be utilized to increase the sports attendance. This study presents its significance not only in extending the application of servicescape concept to the sport industry, but also in providing suggestions for future empirical studies that would further identify these variables, gauge the relationship between those variables, and assess its impact on the sports attendance.

본 논문은 스포츠 산업은 미국에서 지난 수 십년 동안 계속해서 발전해오고 있으며, 그것은 전문가들에게 있어서 후원자의 수를 증가시키는 주요한 원인이 되고 있다. 이 기회를 스포츠 관련 기관에게 있어서 최고의 이익으로 전환시키기 위하여, 전문가들이 당면한 과제는 스포츠 활동에의 적극적 참여를 유도하는 것과 재방문(지속적 참여) 요소를 홍보하는 것이다. 지금까지 많은 연구들은 스포츠 활동의 참여 정도에 영향을 미치는 변수들을 확인하려고 노력하였다. 하지만 변수들 중 많은 부분은 스포츠의 본질성과 불확실한 장소로부터 파생 되는 우연성으로 인하여 다소 통제하기가 힘든 특징을 가지고 있다. 그러므로 경쟁력 확보와 수익의 극대화를 위하여 관리자들이 통제 가능한 요소를 찾아내고 이해하기 위한 노력이 필수적이다. 이 연구는 스포츠 활동의 참여에 영향을 미치는 통제 가능한 많은 변수들이 1992년 이후 환대산업에 널리 쓰여진 '서비스 스케이프'요소와 일치한다는 것을 알아냈다. '서비스 스케이프'의 개념적 모형에 비추어 보았을 때, 이 연구는 스포츠 활동 참여를 증가시킬 수 있는 통제 가능한 변수들을 분리시키는 시도이기도 하다. 스포츠 산업의 개념으로서 '서비스 스케이프'의 적용을 증진시키는 점에서 뿐만 아니라 더 나아가 이 변수들을 증명하고 변수들간의 관계를 측정하고, 그리고 스포츠 참여의 영향력을 평가하는 미래에 있을 실증적 연구에 대한 의견을 제공하는 점에서 이 연구는 중요하다고 할 수 있다.

Keywords

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