Journal of Korean Academy of Nursing (대한간호학회지)

Korean Society of Nursing Science (한국간호과학회)
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Development of Key Indicators for Nurses Performance Evaluation and Estimation of Their Weights for Management by Objectives

목표관리를 적용한 간호사 성과평가 핵심 지표개발과 가중치 산정

  • Lee, Eun-Hwa (Nursing Team, Nursing Department, St. Mary's Hospital) ;
  • Ahn, Sung-Hee (College of Nursing, The Catholic University of Korea)
  • 이은화 (가톨릭대학교 성모병원 간호부 간호팀) ;
  • 안성희 (가톨릭대학교 간호대학)
  • Published : 2010.02.28
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Abstract

This methodological research was designed to develop performance evaluation key indicators (PEKIs) for management by objectives (MBO) and to estimate their weights for hospital nurses. Methods: The PEKIs were developed by selecting preliminary indicators from a literature review, examining content validity and identifying their level of importance. Data were collected from November 14, 2007 to February 18, 2008. Data set for importance of indicators was obtained from 464 nurses and weights of PEKIs domain was from 453 nurses, who worked for at least 2 yr in one of three hospitals. Data were analyzed using $X^2$-test, factor analysis, and the Analytical Hierarchy Process. Results: Based upon Content Validity Index of .8 or above, 61 indicators were selected from the 100 preliminary indicators. Finally, 40 PEKIs were developed from the 61 indicators, and categorized into 10 domains. The highest weight of the 10 domains was customer satisfaction, which was followed by patient education, direct nursing care, profit increase, safety management, improvement of nursing quality, completeness of nursing records, enhancing competence of nurses, indirect nursing care, and cost reduction, in that order. Conclusion: PEKIs and their weights can be utilized for impartial evaluation and MBO for hospital nurses. Further research to verify PEKIs would lead to successful implementation of MBO.

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