Journal of Korean Society for Quality Management (품질경영학회지)

Korean Society for Quality Management (한국품질경영학회)
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An Empirical Study on the Efficient Hospital Service Operation Management for the Reduction of Medical Errors

의료과오를 줄이기 위한 효율적인 병원서비스운영에 대한 실증적 연구

  • Lee, Don-Hee (College of Business Administration, University of Nebraska) ;
  • Choi, Kang-Hwa (Division of Management, Hansung University)
  • Received : 2010.06.28
  • Accepted : 2010.10.15
  • Published : 2010.12.31
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Abstract

This paper presents a research model, which identifies a relationship between medical error reduction, efficiency of organizational systems, and employee satisfaction with organizational support. The proposed model was tested through hypotheses, based on data collected from 210 respondents from the medical staff of large -sized (i.e., more than 500 beds) residential hospitals in cities of South Korea. The results of the study showed that medical error reduction is associated with corrective system and employee satisfaction with organizational support. Therefore, it is very important that organizations improve their employees' satisfaction by providing sufficient support (e.g., information support and sharing, work guide book, etc.) for their work. In addition, in organizational systems, the corrective system has positive relationship with medical error reduction. In terms of corrective procedures, leaders or managers can make improvements by providing and supporting a friendly work environment where errors may be reported without blame and discussed in order to be corrected.

Keywords

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