글로벌 IS 프로젝트 관리 역량에 관한 연구

A Study of Project Management Capability in Global Information System Projects

  • 김경민 (이화여자대학교 경영대학 경영학)
  • Kim, Gyeung-Min (Information Systems College of Business Ewha Womans University)
  • 투고 : 2010.09.02
  • 심사 : 2010.09.18
  • 발행 : 2010.09.30

초록

글로벌 IS 소싱이 확산됨에 따라 다국적 팀원들로 구성된 글로벌 프로젝트 팀이 급격히 늘어나고 있다. 상이한 시간대에 위치한 팀원 간의 상호작용이 필수적인 글로벌 프로젝트는 이러한 시간적, 공간적 복잡성 때문에 프로젝트의 성공적 수행에 많은 어려움을 겪고 있다. 본 연구는 성공적인 글로벌 프로젝트 수행에 필요한 프로젝트 관리 역량에 대한 탐색적인 연구 조사를 하고자 한다. 본 연구는 글로벌 프로젝트 관리 역량을 정보 기술적 역량(IT capability)과 인적 자원 역량(human resource capability)의 관점에서 고찰하였다. 연구 결과에 따르면 기술적 역량으로는 팀원 간의 조정 및 지식 공유 등을 지원하는 협업 도구(collaborative tools)가 프로젝트 성공에 중요한 역할을 하고, 인적 자원 역량과 관련해서는, 기존에 중요시 여겨지던 기술적 지식들 보다는 경영학적 관리 지식 및 의사 소통 능력 등이 중요시 여겨지는 것으로 나타났다. 인적 역량의 관점에서, 본 연구 결과는 해외소싱이 활발해 짐에 따라 프로젝트 관리자(Project Manager, PM)들이 가져야 하는 주요지식으로 기존의 기술적 지식의 비중은 급격히 줄어든 반면, 의사소통 능력, 해외개발 인력관리, 소싱전략 등과 같은 관리에 대한 지식과 비즈니스 업무지식이 점차 중요해 지고 있음을 보여주고 있다. 한국의 해외 소성은 매우 초기 단계에 있지만 본 연구는 차제에 한국의 IT 인력 특히 PM 인력들이 갖추어야 하는 지식요건과 해외소성을 관리하기 위한 기술적 역량 등에 대한 방향을 제시하고 있다는 점에서 의의가 있다.

키워드

참고문헌

  1. Bass, B.; "From Transactional to Transformational Leadership : Learning to Share the Vision," Organizational Dynamics, 18 : 19-31, 1990. https://doi.org/10.1016/0090-2616(90)90061-S
  2. Beise, C.; "Project Management and Virtual Team, Proceeding of the 2004 SICMIS Conference on Computer Personnel Research : Careers, Culture, and Ethics in a Network Environment, 2004.
  3. Bharadwaj, S. and Saxena, K.; "Impacting the Process of Global Software Development Teams : A Communication Technology Perspective," 10(4) : 63-75, 2006.
  4. Broadbent, M., Weill, P., and Clair, D.; "The Implications of Information Technology Infrastructure For Business Process Redesign," MIS Quarterly, 23(2) : 159-182, 1999. https://doi.org/10.2307/249750
  5. Broadbent, M. and Weill, P.; "Management by maxim: how business and IT managers can create IT infrastructures, Sloan Management Review," 38(3) : 72-92, 1997.
  6. Byrd, T. and Turner, D.; "Measuring the Flexibility of Information Technology Infrastructure: Exploratory Analysis of a Construct," Journal of Management Information Systems, 17(1) : 167-208, Summer 2000.
  7. Curtis, B., Krasner, J., and Iscoe, N.; "A field study of the software design process for large systems," Communications of ACM, 31(11) : 1268-1287, 1988. https://doi.org/10.1145/50087.50089
  8. Davenport, H. and Prusak, L.; "Working knowledge : How Organizations Manage What They Know," Harvard Business School Press, Boston, 2000.
  9. Dvir, D., Raz, T., and Shenhar, A.; "An empirical analysis of the relationship between project planning and project success," International Journal of Project Management, 21(2) : 89-95, 2003. https://doi.org/10.1016/S0263-7863(02)00012-1
  10. Ebert, C. and Neve, P.; Surviving Global Software Development, IEEE Software, 62-69, March/April, 2001.
  11. Eisenhardt, M., Making fast strategic decisions in high-velocity environments, Academy of Management Journal, 32(3) : 1989.
  12. Garvin, D.; Managing Quality : The Strategic and Competitive Edge. New York : Free Press, 1988.
  13. Goffee, R. and Jones, G.; What holds the modem company together?, Harvard Business Review, 74(6) : 133-148, 1996.
  14. Gonzalez, R., Gasco, l, and Llopis, J.; "Information Systems Offshore Outsourcing: A descriptive Analysis," Industrial Management and Data Systems, 106(9) : 1233-1248, 2006. https://doi.org/10.1108/02635570610712555
  15. Henderson, J. and Venkatraman, N.; Strategic Alignment: a model for organizational transformation via Information Technology, In Allen, T. and Morton, S. (eds.), Information Technology and the Corporation of the 1990's, Oxford, UK : Oxford University Press, 202-220, 1994.
  16. Huang, C. and Hu, Q.; "Achieving IT -Business Strategic Alignment via Enterprise-Wide Implementation of Balanced Scorecards," Information Systems Management, 24(2) : 173-184, 2007. https://doi.org/10.1080/10580530701239314
  17. IPMA, International Project Management Association, Available at http://www.ipma.ch. 2009.
  18. Karlsen, T. and Gottschalk, P.; "An empirical evaluation of knowledge transfer mechanisms for IT projects," Journal of Computer Information Systems, 44(1), 112-119, 2003.
  19. Kerzner, H.; "Project management: A system approach to plannin,," scheduling, and controlling (5th ed.). New York : Van Nostrand Reinhold, 1995.
  20. Kim, G. and Kim, H.; "Exploring Control Mechanism in BPO Arrangement by Korean Conglomerate: Resource Dependency Perspective," Information Systems Review, 9(3), 67-82, 2007.
  21. Kim, G. and Kim, S.; "Exploratory Study on Effective Control Structure in Global Business Process Sourcing," Information Resource Management Journal, 21(3) : 118-124, 2008.
  22. Kirkman, B., Tesluk, P., and Rosen, B.; "Assessing the incremental validity of team consensus ratings over aggregation of individual-level data in predicting team effectiveness," Personnel Psychology, 54 : 645-667, 2001. https://doi.org/10.1111/j.1744-6570.2001.tb00226.x
  23. Ko, G., Kirsch, L, and King, W.; "Antecedents of knowledge transfer from consultants to clients in enterprise system implementations," MIS Quarterly, 29(1) : 59-85, 2005.
  24. Kobitzsch, W., Rombach, D., and Feldmann, R.; Outsourcing in India, IEEE Software, March/April, 2001.
  25. Kotter, J.; What leaders really do, Harvard business review, 103-111, May-June, 1990.
  26. Lee, D.; "Critical Skills and Knowledge Requirements of IS Professionals : A Joint Academic/Industry Investigation," MIS Quarterly, 313-340, September 1995.
  27. Luftman, J., Van Slyke, C., and Watson, R.; "Information Systems Enrollments : Can They Be Increased?," Communications of AIS, 20(20) : 649-659, 2007.
  28. Sarker, S., Nicholson, D., and Joshi, K.; "Knowledge transfer in virtual systems development teams : an exploratory study of four key enablers," IEEE Transaction on Professional Communication, 48(2) : 201-218, 2005. https://doi.org/10.1109/TPC.2005.849650
  29. Thamham, H.; "Developing Project Management Skills," Project Management Journal, 22(3) : 39-44, 1991.
  30. UN, United Nations e-Commerce and Development Report 2003(New York and Geneva, USA and Switzerland, 2003), United Nations Conference on Trade and Development, UNITED NATIONS, 2003.
  31. Valacich, J., George, J., and Hoffer, J.; "Essentials of Systems Analysis and Design, Third Edition," Pearson Education : New Jersey, 2006.
  32. Yasin, M.; "An Empirical Investigation of International Project Management Practices : The Role of International Experience," Project Management Journal, 31(2) : 20-30, 2000.
  33. Yin, R.; Case study research: design and methods, Sage Publications, Inc, 1984.
  34. Weill, P.; The role and value of information technology infrastructure : Some empirical observations, In Banker, R. and Kauffman, R. and Mohamed, M. (eds.), Strategic Information Technology Management: Perspectives on Organizational Growth and Competitive Advantage. Middleton, PA : Idea Group, 547-572, 1993.
  35. Zimmerer, T. and Yasin, M.; "A leadership profile of American project managers," Project Management Journal, 29 : 31-38, 1998.