A Study on the Effect of Hotel Corporate Culture on Service Quality and Organizational Output

호텔 기업 문화가 품질 및 조직 성과에 미치는 영향에 관한 연구

  • Song, Ki-Ok (Dept. of Hotel Culinary & Catering Management, Chungwoon University)
  • 송기옥 (청운대학교 호텔조리식당경영학과)
  • Published : 2010.01.30


The hotel business should enhance a service quality in order to improve management skills and profits. However, when compared the size of foodservice industry and hotel, it is show that the hotel management systems are insufficient. In this respect, this study examines how the culture of hotel business affects to service quality. The results of the analysis are as follows. First, the culture of hotel business affects restaurant tendency. Consequently, the hotel, which is open-minded culture, copes with the external changes in a flexible manner. Second, the culture of hotel business affects hotel management skills. Good culture of the business creates the positive result toward the employees, customers, prime cost and inventory control. Third, hotel restaurant tendency affects to efficient hotel service quality and management performance. Fourth, change of hotel management skills brings difference of service quality and management performance. Good hotel management skills will be able to raise the competitive power between hotels. In the future, various empirical researches are continuously expected. By doing so, the result of the study helps to scholars and hotel managers.