The Journal of the Korea Contents Association (한국콘텐츠학회논문지)

The Korea Contents Association (한국콘텐츠학회)
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Factors Affecting the Conflicts in the Outsourced Information System Development

정보시스템 아웃소싱 개발에 따른 갈등 영향 요인

  • 조동환 (진주산업대학교 벤처경영학과) ;
  • 최훈 (부산가톨릭대학교 유통경영정보학과)
  • Received : 2010.08.26
  • Accepted : 2010.11.29
  • Published : 2010.12.28
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Abstract

This study aims to investigate the major causes of conflict between clients and vendors in the outsourced IS development. A research model is established based on the prior research of IS outsourcing, system development and conflict. An empirical study was executed using 214 survey questionnaire of project teams composed of client and vendor with PASW 18.0. Research results using multiple regressions show that contract specificity, requirements certainty, objective alignment and client knowledge have negative effects on conflict. This research results will provide various implications for outsourcing project success.

본 연구의 목적은 아웃소싱을 통한 정보시스템 개발에서 고객사와 벤더 간에 발생하는 갈등의 주요 원인을 규명하는 것이다. 정보시스템 아웃소싱과 시스템 개발, 갈등에 관한 선행연구를 기반으로 연구모형을 설정하였으며, 고객사-벤더 쌍으로 이루어진 프로젝트 팀 단위의 설문 214개를 대상으로 PASW 18.0 통계패키지를 이용하여 실증연구를 수행하였다. 다중회귀분석을 이용한 통계분석결과, 계약의 구체성, 요구사항 불변성, 목표간 일치, 고객사의 지식이 갈등을 감소시키는 것으로 나타났다. 본 연구결과는 아웃소싱 프로젝트의 성과 향상을 위한 다양한 시사점을 제공할 것이다.

Keywords

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