Journal of the Korea Academia-Industrial cooperation Society (한국산학기술학회논문지)

The Korea Academia-Industrial cooperation Society (한국산학기술학회)
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A Study on the Factors for Adopting Human Resources Management System and the Results of Organizations in the Service Industry

서비스 산업에서 인적자원관리 시스템의 도입 요인과 조직 성과에 관한 연구

  • Youn, Chan-Jin (Department of Information Management, Seoul University of Venture & Information) ;
  • Yi, Seon-Gyu (Department of Information Management, Seoul University of Venture & Information)
  • 윤찬진 (서울벤처정보대학원대학교 정보경영학과) ;
  • 이선규 (서울벤처정보대학원대학교 정보경영학과)
  • Published : 2009.04.30
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Abstract

In the situation where the uncertainty of the environment of organizations is high and dynamic, the competitive advantage should be secured and maintained through securing knowledge-based intangible assets rather than tangible assets. human resources management in the service industry is more important than in any other industries. Accordingly, based on preceding researches, this study examines the adoption factors and the results of organizations with regard to the e-HRM system as IT-based information system. The proof results are summarized as follows. First, the degree of IS maturity in the information technology factors was found to have effects on the business results of organizations (financial and non-financial results) and the IS/IT based structure was found to have significant effects on financial results (productivity, growth potential) but no effects on non-financial results (revitalization of organizations, the degree of total satisfaction). Second, the degree of competition, the degree of information technology and environmental uncertainty factors in environmental factors were found to have effects on financial results (productivity, growth potential) but no effects on non-financial results (the revitalization of organizations, the degree of total satisfaction). Third, it can be seen that the scales of organizations partially play the adjustment role between information technology factors and environmental factors and the business results of organizations. Based on these results, we can cautiously draw the conclusion that it is effective in enhancing financial results (productivity, growth potential) of organizations to adopt the e-HRM system in the case of large scale organizations in the service industry.

조직의 환경이 불확실성이 높고 동태적인 상황에서는 유형 자산 보다는 지식 기반의 무형 자신을 확보하여 차별적인 경쟁 우위를 먼저 확보하고 이를 유지할 수 있도록 하여야 할 것이다. 특히 서비스 산업에서의 인적 자원 관리는 매우 중요하다 하겠다. 본 연구에서는 선행 연구를 바탕으로 IT 기반의 정보 시스템으로서의 e-HRM 시스템에 대해서 도입 요인과 조직의 성과를 연구하였다. 연구 결과, 첫째, 정보 기술 요인 중 IS 성숙도는 조직 성과에 영향을 미치는 것으로 나타났으며, IS/IT 기반 구조는 재무적 성과에만 유의한 영향을 미치는 것으로 나타났다. 둘째, 환경 요인 중 경쟁 정도, 정보화 정도, 환경 불확실성 요인들은 재무적 성과에 영향을 미치는 것으로 나타났으나, 비 재무적 성과에는 영향을 미치지 않는 것으로 나타났다. 셋째, 조직의 규모는 정보 기술 요인 및 환경 요인과 조직성과 간에 부분적으로 조절적 역할을 하고 있음을 알 수 있었다. 따라서 서비스 산업에서는 조직의 규모가 큰 경우에는 e-HRM 시스템을 도입하는 것이 조직의 재무적 성과의 향상에 효과적이라는 결론을 조심스럽게 내릴 수 있었다.

Keywords

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