Journal of the Korea Society of Computer and Information (한국컴퓨터정보학회논문지)

Korean Society of Computer Information (한국컴퓨터정보학회)
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An Empirical Study of IT-based Faultlines on Group Performance in Chinese IT Corporations

중국기업에서 IT로 인한 폴트라인이 그룹 퍼포먼스에 미치는 영향에 관한 검증적 연구

  • Huang, Yun-Chu (Dept. of Journalism & Broadcasting, Honam University) ;
  • Cho, Wan-Sup (Dept. of MIS/U-Biz BK Team, Chungbuk National University) ;
  • Kim, Yeong-Real (Dept. of MIS/U-Biz BK Team, Chungbuk National University)
  • Published : 2009.03.31
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Abstract

Faultline theery, introduced by Lau and Murnighan in 1998, adds valuable explanations in addition to what previous demographic studies have explored. However, previous research has not been able to fully integrate the characteristics embedded in the workplace environments, and the influence of faultlines in IT industries has yet to be explored. In this study, IT related influence is given considerable weight into traditional faultline theory and the impact of IT-based faultlines is revealed. Our study indicates that IT-based faultlines have a negative impact on task conflict and process conflict, and these two effectively also effectively mediate the influence of IT-based faultlines to group performance. Two potential moderators are studied and the Tesults indicate that commitment has no moderating effect between IT-based faultlines and group performance while open communication has strong moderating effect. Our empirical study reconfirmed that faultlines are important indicators in group work and also that faultlines are intimately related to various conflicts and group outcomes. We hope our research findings will be beneficial to organizations concerned with effective and efficient group work.

1998년 Lau와 Murnighan의 faultline 이론이후 많은 연구가 진행되었으며 이는 기존의 인구통계학 연구가 밝혀낸 것 외에 많은 유용한 해석을 가능하게 하였다. 그러나 종전의 연구들은 직장환경이 미치는 영향에 대해 충분히 검토하지 못하였으며 IT기업에 있어 faultline의 영향은 탐구되지 못하였다. 본 논문에서는 이전의 faultline 이론을 바탕으로 IT-based faultlines을 제시하였고 그 영향력를 연구하였다. 본 연구는 IT-based faultlines은 task conflict와 process conflict에 부정적인 영향을 미치며, 이 두 종류의 Conflict는 IT-based faultlines의 영향을 그룹 퍼포먼스에 전달하는 것을 보여주었다. 또한 조절변수 commitment는 IT-based faultlines과 그룹 퍼포먼스사이에 조절작용이 없는 것으로 나타난 반면 open communication는 강력한 조절작용을 나타냈다. 이 연구의 결과는 faultline은 그룹워크에서 중요한 요소임을 나타냄과 동시에, conflict 및 그룹 퍼포먼스와도 필은 연관성이 있음을 보여주었다.

Keywords

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