Journal of Intelligence and Information Systems (지능정보연구)

Korea Intelligent Information System Society (한국지능정보시스템학회)
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Conflict Pattern Analysis for Heterogeneous Workflow Interoperability Among Interorganizational Business Processes

조직간 비즈니스 프로세스의 워크플로우 상호운용성 충돌패턴에 관한 연구

  • Park, Jin-Soo (Graduate school of business, Seoul National University) ;
  • Kim, Bo-Youn (College of Business Administration, Seoul National University) ;
  • Hwang, You-Sub (Department of Business Administration, College of Business and Economics, University of Seoul)
  • 박진수 (서울대학교 경영전문대학원) ;
  • 김보연 (서울대학교 경영대학) ;
  • 황유섭 (서울시립대학교 경상대학 경영학부)
  • Published : 2009.03.31
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Abstract

The recent development of information technology has been envisioned as the next technological wave and is expected to play an important role in diminishing boundaries between business organizations. Enterprises have recently resulted in a surge in workflow management, making business processes sharable among different business organizations. To make heterogeneous workflows operational, it is crucial that workflow management systems provide efficient tools for an environment supporting interoperability of business processes among different business organizations. As the potential of workflow management is becoming widely recognized, the demand for an integrated framework that facilitates interoperability among heterogeneous workflows is concomitantly growing. Despite the large body of work in the area of workflow management, few efforts are directed towards identifying conflict patterns for heterogeneous workflow interoperability of inter-organizational business processes. In this paper, we summarize state of the art research trends in workflow management research area and identify conflict patterns for heterogeneous workflows. We believe that this is one of the first attempts to conceptualize conflict patterns that exist on inter-organizational business processes. This paper opens up a novel avenue for workflow management research by supplementing the existing conceptual frameworks for workflow management.

정보기술이 발전함에 따라 최근 기업 환경이 매우 복잡해지고 분산화되고 있다. 이러한 시점에서 각 기업간의 그리고 부서 및 지점간의 프로세스 상호운용 및 협력이 중요한 이슈로 떠오르고 있다. 따라서 기업간 비즈니스 프로세스와 메시지 등을 교류할 수 있는 상호운영성이 기업들에게 필수적인 요소로 고려되고 있다. 지금까지 많은 기술자와 연구자들에 의해 기업간 워크플로우 상호운용성을 위한 개념적 프레임워크를 꾸준히 제안하여왔다. 그러나 이러한 개념적 프레임워크의 제안도 중요하지만 이보다 우선적으로 해결되어야 될 것은 비즈니스 프로세스 상호운용에 장애가 되는 충돌에 대한 개념적 모델링과 정확한 분석이다. 본 논문에서는 기존의 워크플로우 패턴들에 대한 연구들을 정리해 보여 줄 뿐만 아니라, 여러 기업간 비즈니스 프로세스가 상호운용시 발생할 수 있는 충돌패턴들을 제시할 것이다. 이러한 충돌패턴들에 관한 연구는 여러 기업들이 복잡한 비즈니스 프로세스를 문제없이 효율적으로 상호운용할 수 있도록 도움을 주는 기본적인 정보가 될 것이다. 또한 선행연구들에서 제안된 프레임워크들의 실질적 상호운용성 제공에 도움이 될 것이다.

Keywords

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