Journal of the Korean Society of Clothing and Textiles (한국의류학회지)

The Korean Society of Clothing and Textiles (한국의류학회)
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Consumer Motivation for Brand-Switching According to Types of Fashion Products

패션제품 유형에 따른 소비자 상표전환동기 차이

  • 임은진 (경희대학교 생활과학대학 의상학과) ;
  • 황춘섭 (경희대학교 생활과학대학 의상학과)
  • Published : 2009.12.31
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Abstract

This study provides basic information that is needed to build marketing strategies related to consumer brand-switching, through the investigation of consumer motivations for brand-switching, as determined by the types of fashion products. The study was implemented by a descriptive survey method using a questionnaire. The survey was conducted during the period of May $11^{th}$ through July $5^{th}$ 2008. A total of 184 completed responses were analyzed. All respondents were from the Seoul area and between the ages of 20 and 31. Factor analysis and Cronbach's alpha coefficients, one-way ANOVA and Duncan test were employed for the analysis of data. Significant differences were found in brand-switching motives according to the types of fashion products. For clothing, shift behavior occurred more often in conjunction with the attributes of the products itself, such as design, color, price, size, and fiber content. In general, clothes more than shoes, were likely subject to brand-switching most often on the basis of situational factors. On the other hand, for shoes, more brand-switching activities occurred because of non-product attributes, such as discounts, coupons, desire for a change, and wearing of friends. In light of the results, there is a need to differentiate brand related marketing strategies with respect to clothing and shoes. For clothing, efforts focusing on the improvement of the product attributes will be more effective in minimizing brand-switching. There is also a need to improve instructions for increasing the product understanding of salespersons as well as the ability to give advice in accordance with personal consumer characteristics. With regard to shoes, greater efforts should be given to promotional activities, and the desire of consumers for a change in order to prevent brand-switching of customers.

본 연구는 상표전환 관련 마케팅전략 수립에 필요한 기초정보를 제공하고자, 패션제품 소비자의 상표 전환동기를 품목별로 고찰 비교하였다. 질문서를 이용한 조사연구법에 의해 이루어졌으며, 자료수집 기간은 2008년 5월~6월이었고, 총 4개 패션품목에 대한 184부의 응답자료가 요인분석, Cronbach's alpha coefficients, ANOVA 및 Duncan test에 의해 이루어졌다. 패션제품의 기능/미적 동기 및 상황적 동기와, 소비자의 사회/정서적 호기심 동기 측면에서의 상표전환동기가 패션제품 품목에 따라 유의한 차이가 있음이 확인되었다. 전체적으로, 기능/미적 요인들이 상표전환에 기여하는 정도는 청바지와 재킷의 경우가 구두와 운동화보다 더 높았다. 기능/미적 측면의 동기와 관련된 모든 변수 중 사이즈의 영향력이 가장 높게 나타나, 패션제품 소비자의 상표전환 관련 마케팅전략에는 제품 사이즈에 대한 관심이 매우 필요함을 시사하였다. 대체로 상황적 요인도 신발보다 의복의 경우에 상표전환동기로 더 많이 작용하였다. 그러나 디스카운트/쿠폰 제공 등의 촉진전략 변수가 상표전환동기로 기여하는 정도는 청바지가 운동화와 구두 및 재킷보다 낮게 나타났다. 한편 판매자의 조언능력이나 품절상황이 상표전환동기로 가장 높게 기여하는 품목은 재킷인 것으로 나타났다. 친구의 조언이나 변화에 대한 욕구 및 타 브랜드에 대한 호기심 등의 소비자 특성 관련 변수가 상표전환동기로 기여하는 정도는 신발류의 경우가 의류에서보다 더 높은 것으로 나타났다. 이러한 상표전환동기의 차이는 패션제품 품목에 따라 차별화된 상표전환 관련 마케팅전략의 필요성을 보다 구체적으로 보여주고 있다고 판단된다. 아울러, 본 연구의 한계점으로 남은 연령과 성별에 따른 각 제품의 상표전환동기에 대한 연구가 뒤따라야 할 것으로 사료된다. 또한 상표전환의 정도를 보다 효율적으로 측정할 수 있는 도구의 개발이 이루어져서 보다 다양한 측면의 상표전환동기 연구가 이루어져야 할 것으로 사료된다.

Keywords

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  1. Influence of Shopping Orientation of Female Consumers in Their 20s and 30s on Motivation for Brand-Switching in Purchasing Cosmeceuticals -Focusing on Whitening, Sunscreen, and Anti-Aging Treatments- vol.37, pp.3, 2013, https://doi.org/10.5850/JKSCT.2013.37.3.334