Korean Management Science Review (경영과학)

The Korean Operations Research and Management Science Society (한국경영과학회)
권호 표지

Analysis of Business Process Efficiency Based on Task assignments

BPM에서 업무할당방식이 업무효율성에 미치는 영향

  • Published : 2009.03.31
Download PDF
⟨ Previous Next ⟩

Abstract

This paper purposes analyzing how task assignments influence on business process efficiency, and improving business process efficiency in Business Process Management (BPM) environments. For this purpose, task assignment is categorized into dynamic assignment and static assignment. Dynamic assignment binds a user to a task at process run-time, whereas static assignments assigns a task to a user at process build-time. So far, the influence of task assignment methods has not been studied. We, in this paper, analyze the business process efficiency using two different assigning rule, in terms of cycle time as a efficiency measure. The comparison result can provide a guideline for a company who wants to employ commercial BPM systems.

Keywords

References

  1. Bae, H., W. Hu, W.S. Yoo, B.K. Kwak, Y. Kim, and Y.T. Park, 'Document configuration control processes captured in a workflow,' Computers in Industry, Vol.53, No.2 (2004) https://doi.org/10.1016/j.compind.2003.07.001
  2. Ha, B.H, J. Bae, and S.H. Kang, 'Workload Balancing on Agents for Business Process Efficiency Based on Stochastic Model,' Business Process Management, Lecture Notes in CS, Vol.3080(2004)
  3. Ha, B.H., J. Bae, YT. Park, and S.H. Kang, 'Development of process execution rules for workload balancing on agents,' Data and Knowledge Engineering, Vol.56, No.1 (2006) https://doi.org/10.1016/j.datak.2005.02.007
  4. Rhee, S.H., H. Bae, D. Ahn, and Y. Seo, 'Efficient Workflow Management through the introduction of TOC concepts,' Proceedings of the 8th Annual International Conference on Industrial Engineering Theory, Applications and Practice, 2003
  5. Rhee, S.H, H Bae, and Y. Kim, 'A Dispatching Rule for Efficient Workflow,' Concurrent Engineering, Vol.12, No.4(2004), pp.305-318 https://doi.org/10.1177/1063293X04042471
  6. Rhee, S.H., N.W. Cho, and H Bae, 'A More Comprehensive Approach to Enhancing Business Process Efficiency,' Human Interface and the Management of Information, Lecture Notes in CS, Vol.4558(2007)
  7. Smith, H and P. Fingar, 'Business Process Management: the Third Wave,' MeghanKiffer, Tampa, 2003
  8. Son, J.H, S.K Oh, K.H. Choi, Y.J. Lee, and M.H Kim, 'GM-WTA : An efficient workflow task allocation method in a distributed execution environment,' Journal of Systems and Software, Vol.67, No.3(2003), pp.165-179 https://doi.org/10.1016/S0164-1212(02)00127-9
  9. Song, B., G. Yu, D. Wang, D. Shen, and G. Wang, 'An Efficient User Task Handling Mechanism Based on Dynamic Load-Balance for Workflow Systems,' Proceedings of the 5th Asia-Pacific Web Conference, 2003
  10. Sun, Y., X. Meng, S. Liu, and P. Pan, 'Flexible Workflow Incorporated with RBAC,' Computer Supported Cooperative Work in Design II, Vol.3865(2006), pp.525-534
  11. Wainer, J. et al., 'DW-RBAC A formal security model of delegation and revocation in workflow systems,' Information Systems, Vol.32, No.3(2007), pp.365-384 https://doi.org/10.1016/j.is.2005.11.008
  12. Wang, B. and S. Zhang, 'An Organization and Task Based Access Control Model for Workflow System,' Advances in Web and Network Technologies, and Information Management, Vol.4537(2007), pp.485-490 https://doi.org/10.1007/978-3-540-72909-9_51