Organizational Effectiveness of Social Welfare Organizations: What Can We Learn From Past Research? A Review

사회복지조직의 조직효과성 연구경향 분석

This article reviews 20 empirical studies that have focused on the organizational effectiveness of social welfare organizations since 1980. The purposes of this study were to understand the organizational phenomena of social welfare organizations, to offer practical implications for organizational management and to propose direction for the further researches. Special attention has been paid to identify 1) subjects of research 2) approach and criteria of organizational effectivess and 3) critical factors that impact on organizational effectiveness. The results showed that 1) most of researches utilized samples from social welfare community centers and assisted-living facility, 2) many researches focused on internal process approach and used diverse criteria of organizational effectiveness 3) collective developmental culture, decentralized structure, transformational leadership, open relationship between organization and external environment were critical factors of organizational effectiveness. The review suggests that social welfare managers should practice diverse approach based on vision, purpose and developmental stage of each organization. The managers also should implement more conscious efforts to make supportive and fair work environment where all employees feel valued and can demonstrate their maximum potential and to respond to task environments more proactively. Further research should be conducted from diverse organizations using various research methods. More comprehensive empirical model and multidimensional measure of organizational effectiveness need to be developed.

본 연구는 1980년 이후 사회복지조직의 효과성 연구를 다룬 논문 20편의 연구경향을 파악함으로써 사회복지조직의 조직현상에 대한 이해 도모, 조직관리에의 실천적 함의 제공 및 향후 사회복지조직의 조직효과성 연구에 대한 제언을 하고자 하였다. 분석결과, 대부분의 연구가 사회복지관과 생활시설을 대상으로 이루어졌으며, 조직효과성의 이론적 기반으로 내부과정접근모델이 가장 많이 적용되고 있어, 향후 사회복지조직의 성장과 외부의 요구에 부응하기 위해서는 다양한 조직과 지표 및 연구방법론의 활용이 필요한 것으로 파악되었다. 조직관리 측면에서 조직효과성에 긍정적인 영향을 주는 집단적 개발적 조직문화, 분권적 조직구조, 변혁적 리더십, 외부와의 개방적 관계 활용을 제안하였다.