참고문헌
- Choi, J-H., Han, S-T., Kang, H-C., Kim, E-S., Kim, M-K. and Lee, S-G. (1999), Data Mining using SAS E-miner, Jayu Academy, Paju, Korea
- Christiane Hipp, Hariolf Grupp (2005), Innovation in the service sector: The demand for service-specific innovation measurement concepts and typologies, Research Policy, 34, 517-535 https://doi.org/10.1016/j.respol.2005.03.002
- Data Source: Survey about Technology Innovation Activities in 2003, Kora Data Network Co. Ltd
- Eom, Mijung (2004), Analysis of Technology Innovation Activities for Small and Medium Enterprises, Report, Science & Technology Policy Institute
- Eom, Mijung, Choi Jisun, Shin Taeyoung, Song, Wijin, Lee, Jeongyul (2004), Survey about Korean Technology Innovation Activities in 2003 : Service Sector, Report, Science & Technology Policy Institute
- Eom, Mijung, Choi, Jisun (2004), Characteristic Analysis of Technology Innovation Activities on the Service Sector: Statistical Analysis of Survey about Technology Innovation, Report, Science and Technology Policy Institute
- Henry Etzkowitz, Loet Leydesdorff (2000), The dynamics of innovation : from National Systems and 'Mode2' to a Triple Helix of university-industry- government relations, Research Policy, 29, 109-123 https://doi.org/10.1016/S0048-7333(99)00055-4
- Kang Hyeon-chul, Han, S-T., Choi, J-H., Lee, S-G., Kim, E-S., Eom, I-H., and Kim, M-K. (2006), Data Mining Method for CRM, Jayu Academy, Paju
-
Lee, J-G. (2001),
SAS and Statistical Data Analysis, Hakjisa - Ludovico Alcorta, Wilson Peres (1998), Innovation systems and technological specialization in Latin America and the Caribbean, Research Policy, 26, 857-881 https://doi.org/10.1016/S0048-7333(97)00067-X
- Rahel, Falk (2007), Measuring the effects of public support schemes on firms' innovation activities : Survey evidence from Austria, Research Policy, 36, 665-679 https://doi.org/10.1016/j.respol.2007.01.005
- Sohn, So Young (2007), Customer Relationship Management, Lecture Note, Yonsei university
- Sunil Mani (2004), Institutional support for investment in domestic technologies : An analysis of the role of government in India, Technological Forecasting and Social Change, 71, 855-863 https://doi.org/10.1016/j.techfore.2004.01.011
- Shin, Taeyoung, Song, Jongguk, Ahn, Doohyun, Lee, Woosung, Jung, Seungil, Song, Chiwoong, Sohn, Sujung, Kim, Hyunho, Heo, Hyeonhoi, Hahn, Gi In (2006), Effect Analysis and Improvement Plans for Technology Innovation Support System, report, Korea Industrial Technology Association, Science and Technology Policy Institute