The Case of the Knowledge Management Activity of KORAIL

코레일 지식경영 활성화 사례

  • 장영철 (한국철도공사 경영혁신실) ;
  • 이건창 (성균관대학교 경영학부) ;
  • 강인원 (경희대학교 무역학부)
  • Received : 2008.11.21
  • Accepted : 2008.12.20
  • Published : 2008.12.01


It is well known in KM (Knowledge Management) literature that a certain amount of knowledge is necessary for KM to contribute to corporate performance to some extent. However, for a company to amass knowledge is very difficult due to limited time and poor understandings from employees. Especially, it becomes harder in public organization where simulating financial motif among members is constrained. In this respect, KORAIL, one of typical and leading public organizations in Korea, shows very unique example in which KORAIL succeeds in catalyzing the knowledge circulation process among members, string the resulted working knowledge, and then sharing it to improve working performance at an individual level as well as team level. This KORAIL case will help understand how important the knowledge circulation speed is to improving the corporate performance.