The Effect of Group Efficacy on the Appropriation Process and User Satisfaction in Knowledge Management Systems

집단효능감이 지식경영시스템 사용자의 전유과정과 만족에 미치는 영향

This study introduces the construct of group efficacy and combines the construct with the Adaptive Structuration Theory(AST) and user satisfaction framework. Job efficacy and IT efficacy identified as the dimensions of group efficacy are hypothesized to influence faithfulness of appropriation and consensus on appropriation. and then the user satisfaction of knowledge management systems(KMS). Data were collected through a survey of respondents who have the experience of using KMS, and analyzed by using structural equations modelling. The major findings of this study are as follows: First, job efficacy was found to have a positive influence on consensus on appropriation and user satisfaction. Second, IT efficacy was found to have a positive effect on faithfulness of appropriation and consensus on appropriation. Third, faithfulness of appropriation was found to have a positive influence on consensus on appropriation and user satisfaction. Implications of these findings are discussed for researchers and practitioners.