기업주도형 커뮤니티의 성공요인에 관한 탐색적 연구: 커뮤니티 운영자 관점에서

An Exploratory Study on the Success factors of the Firm Leading Community in the Point of Community Operator

The firm leading community that is built to achieve firm's ad hoc purpose has two interested parties, operator and user. The success of the firm leading community, therefore, can be driven by meeting the needs of both parties. Most studies of the community, however, have focused not on operator but on user so far. This study identifies two variables-operating activities and organizational support-as success factors of firm leading community based on prior studies and analyzes them in term of the operator of firm leading community through 2nd in-depth interview. The result of study shows that organizational support affects operating activities and then both operating activities and organizational support affect the success of the firm leading community.