International Commerce and Information Review (통상정보연구)

Korea Association for International Commerce and Information (한국통상정보학회)
권호 표지

Empirical Analysis of User Information Satisfaction in the SMB Environment

중소기업 정보화 도입을 통한 고객만족도에 관한 연구

  • 정성택 (한성대학교 행정학과) ;
  • 정진택 (한성대학교 행정학과) ;
  • 주형근 (한성대학교 디지털중소기업대학원) ;
  • 권중길 (한성대학교 디지털중소기업대학원)
  • Published : 2008.09.27
Download PDF
⟨ Previous Next ⟩

Abstract

The current research utilized as its target population who are current users of global small to medium sized companies in Korea. The research validated the innovative dimensions by studying the two constructs within the context of the SMB user population. Correlation was found between innovative dimensions retained as components of a Comprehensive Model. It was determined that these four dimensions-Content, Intrinsic Interest, Control, and Timeliness-are significant predictors of user success. The Comprehensive Model was validated, and it is therefore suggested as a basis for further study of user success indicators in the innovative manufacturing enterprise environment.

Keywords