Journal of Korean Academy of Nursing (대한간호학회지)

Korean Society of Nursing Science (한국간호과학회)
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Balanced Scorecard for Performance Measurement of a Nursing Organization in a Korean Hospital

대학병원 간호조직 균형 성과지표의 적합성 검증

  • Hong, Yoon-Mi (Department of Nursing, Kwandoog Universty) ;
  • Hwang, Kyung-Ja (Director of Nursing Department, Myongji Hospital, Kwandong University) ;
  • Kim, Mi-Ja (College or Nursing, University of Illinois at Chicago) ;
  • Park, Chang-Gi (College or Nursing, University of Illinois at Chicago)
  • 홍윤미 (관동대학교 간호학과) ;
  • 황경자 (관동대학교 명지병원 간호부) ;
  • 김미자 (시카고 일리노이대학교 간호대학) ;
  • 박창기 (시카고 일리노이대학교 간호대학)
  • Published : 2008.02.29
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Abstract

Purpose: The purpose of this study was to develop a balanced scorecard (BSC) for performance measurement of a Korean hospital nursing organization and to evaluate the validity and reliability of performance measurement indicators. Method: Two hundred fifty-nine nurses in a Korean hospital participated in a survey questionnaire that included 29-item performance evaluation indicators developed by investigators of this study based on the Kaplan and Norton's BSC (1992). Cronbach's alpha was used to test the reliability of the BSC. Exploratory and confirmatory factor analysis with a structure equation model (SEM) was applied to assess the construct validity of the BSC. Result: Cronbach's alpha of 29 items was .948. Factor analysis of the BSC showed 5 principal components (eigen value>1.0) which explained 62.7% of the total variance, and it included a new one, community service. The SEM analysis results showed that 5 components were significant for the hospital BSC tool. Conclusion: High degree of reliability and validity of this BSC suggests that it may be used for performance measurements of a Korean hospital nursing organization. Future studies may consider including a balanced number of nurse managers and staff nurses in the study. Further data analysis on the relationships among factors is recommended.

Keywords

References

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