Journal of Korean Society for Quality Management (품질경영학회지)

Korean Society for Quality Management (한국품질경영학회)
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The Effect of Management Quality on Firm Performance: Information Technology Effect

경영품질이 기업성과에 미치는 영향: 정보기술(IT)효과를 중심으로

  • Roh, In-Sung (Graduate school of Business Administration, Kyung Hee University) ;
  • Suh, Yung-Ho (College of Business Administration, Kyung Hee University)
  • Published : 2008.12.31
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Abstract

Achieving sustainable performances is not an easy task in today's challenging environment. Since late 1980's, Baldrige Criteria for performance excellence has helped many organizations align their processes, their people, their resources, and their customers' needs. This study analyzes IT Quality effect on performances using Baldrige Criteria. Previous studies on Baldrige Criteria show the relationship between management quality and firm value.

Keywords

References

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