A Framework for Education Engineering for IT Service

  • 발행 : 2008.02.15

초록

키워드

참고문헌

  1. Jack Campanella, Principles of Quality Costs, ASQ Quality Press, 1999
  2. Henry Chesbrough and Jim Spohrer, Service Science, Communications of the ACM, Vol. 48, Issue 7(July 2006)
  3. Bill Curtis, William E. Hefley, Sally A. Miller, The People Capability Maturity Model, Addison Wesley, 2002
  4. Thomas E. Lah, Mastering Professional Services, 2005
  5. William L. Miller and Langdon Morris, Fourth Generation R&D, Wiley, 1999