Journal of Korean Institute of Industrial Engineers (대한산업공학회지)

Korean Institute of Industrial Engineers (대한산업공학회)
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Development of An Ergonomic Product Development Process Reflecting Quantified Customer Preference

정량화된 고객 선호도를 체계적으로 반영하기 위한 인간공학적 제품 개발 프로세스

  • Im, YoungJae (Department of Industrial Systems and Information Engineering, Korea University) ;
  • Jung, Eui S. (Division of Information Management Engineering, Korea University) ;
  • Park, SungJoon (Department of Industrial and Management Engineering, Namseoul University)
  • 임영재 (고려대학교 산업시스템정보공학과) ;
  • 정의승 (고려대학교 정보경영공학부) ;
  • 박성준 (남서울대학교 산업경영공학과)
  • Published : 2008.03.31
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Abstract

In the past, Manufacturers used to determine the quality of products, but the trend of today's market becomesmore into customer-driven. As a result, demands from customers are becoming more diverse and complicated,and most companies are obligated to meet their needs. As one of the effort to achieve their satisfaction,companies are now emphasizing activities to find out what customers specifically want and extract voice ofcustomer(VOC). This study attempts to develop an ergonomic product development process as a method tomaximally reflect the VOC. In order to meet this goal, ergonomic design guidelines, which are possible to beclassified according that user's human characteristics, will be recommended. Even now, there are numerousdesign guidelines already existing in the ergonomics literature. However, it is not realistically feasible to reviewall of those guidelines, and some of them are even conflicting with each other. Therefore, in this paper, theproduct development process, which prioritizes the human characteristics that reflect customer needs and appliesthe design guidelines that meet the most important ones, will be suggested. Finally, the research was described toshow the validity of the product development process through an example of a mobile phone development case.

Keywords

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