한국식품영양학회지 (The Korean Journal of Food And Nutrition)

  • 제21권4호
  • /
  • Pages.553-561
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  • 2008
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  • 1225-4339(pISSN)
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  • 2287-4992(eISSN)
한국식품영양학회 (The Korean Society of Food and Nutrition)
권호 표지

실버타운 거주자의 식사 서비스 품질 인식이 거주 만족도에 미치는 영향

The Effect of Foodservice Quality Perception on Residence Satisfaction of Silver Town Residents

  • 백소영 (연세대학교 생활환경대학원 호텔.외식.급식경영) ;
  • 신서영 (서일대학 식품영양과) ;
  • 백승희 (신구대학 식품영양과) ;
  • 양일선 (연세대학교 식품영양학과)
  • 발행 : 2008.12.31
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초록

This study attempted to investigate the effect of foodservice quality perception on residence satisfaction of silver town residents. Through an extensive literature review, the questionnaire was developed and distributed to senior residents in 'A' silver town located in Gyeonggi-Do. Out of 254 questionnaires administered, a total of 212 completed questionnaires were returned, yielding a response rate of 83.5%. The results showed that there was a meaningful correlation between perception on foodservice quality and residence satisfaction. Among foodservice quality factors, reliability and comfort were the most important factors affecting residence satisfaction. Considering the effect of reliability and comfort factors on residence satisfaction, it is important to make a strategy to build up these factors in foodservice operation of silver town.

키워드

참고문헌

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