Research for innovation of inventory management and improvement of customer service through building future-oriented stores based on RFID technology

RFID 기술기반의 미래형 매장 구축 사례를 통한 재고관리 혁신과 고객서비스 향상 방안 연구

This thesis is the research for methods to forecast of dynamic changes at retail stores in the ubiquitous era, and, through adopting RFID based technology, to minimize cost of operation of stores and bringing up better customer service. The core methods had been researched and studied are to build future-oriented stores by providing store system with better customer's convenience based on referring to case studies of future-oriented stores and efficient inventory management method enabling more profitable store, and adopting Smart Carts, Smart Shelf and e-POP and environment sensors as a method in order to provide more improved customer service.