산업경영시스템학회지 (Journal of Korean Society of Industrial and Systems Engineering)

  • 제30권3호
  • /
  • Pages.82-88
  • /
  • 2007
  • /
  • 2005-0461(pISSN)
  • /
  • 2287-7975(eISSN)
한국산업경영시스템학회 (Society of Korea Industrial and System Engineering)
권호 표지

서비스 제품에서 서비스 공통성 지수

Service commonality index in a service product

  • 김준홍 (수원대학교 공과대학 산업정보공학과)
  • Kim, Jun-Hong (Department of Industrial Information Engineering, The University of Suwon)
  • 발행 : 2007.09.30
PDF 다운로드
⟨ 이전 논문 다음 논문 ⟩

초록

Service engineering is a new discipline which aims at basically understanding of service and a concrete methodology using engineering approach for service design. In this paper is introduced the serviset graph [7] which is a comprehensive concept to represent service products, processes, and operation activities. The proposed concept is a degree of commonality index in a service product in order to deal with service mass customization using the input-output analysis in economic model.

키워드

참고문헌

  1. 서비스 사이언스연구회; 서비스 사이언스,매일경제 신문사, 2006
  2. 원석희; 서비스 운영관리, 형설출판사, 2006
  3. Bullinger, H-J., et al.; 'Service engineering-methodical development of new service products,' Int. J. Production Economics, 85 : 275-287, 2003 https://doi.org/10.1016/S0925-5273(03)00116-6
  4. Fitzsiommons, J. A. and Fitzsiommons, M. J.; Service management, McGraw-Hill, 2006
  5. Jiao, J. and Tseng, M. M.; 'Understanding production family for mass customization by developing commonality indices,' Journal of Engineering Design, 11(3) : 225-243, 2000 https://doi.org/10.1080/095448200750021003
  6. Ramaswamy, R.; 'Design and management of service processes; Planning setting priorities,' Resource allocation, Reading, Addision- Wesley, 1996
  7. Sakao, T., Shimomura, Y., Comstock, M., and Sundin, E., 'Service engineering for value customization,' MCPC conference, 2005
  8. Shimomura, Y.; 'Service engineering: A design process model for service,' IJCC Workshop 2006 on digital engineering : 107-121, 2006
  9. Shoctack, G. L.; 'How to design a service,' Marketing of services American Marketing Association: 221-229, 1981
  10. Ulrich, K., 'The role of product architecture in the manufacturing firm,' Research policy, 24 : 419-440, 1995 https://doi.org/10.1016/0048-7333(94)00775-3
  11. Wacker, J. G. and Trelevan, M.; 'Component part standardization : An analysis of commonality sources and indices,' Journal of operations management, 6(2) : 219-244, 1986 https://doi.org/10.1016/0272-6963(86)90026-4
  12. Weber, C. et al.; 'Modeling of production-service system(PSS) Based on the PDD Approach,' Proceedings of international design conference, Design: 547-554, 2004