The Effects of User attitude and Expectation on the System performance according to Management level of Information System

시스템의 관리수준에 따라 태도와 기대가 성과에 미치는 영향

The purpose of this study is to confirm whether user attitude and expectation make a significant difference on the system performance according to management level of IS. The management level is defined as a evaluation of IS and project management. Field research was employed to empirically investigate the relationship among the variables. The finding of the study can be summarized as follows. The positive attitude has a favorable effect on the system performance. But high expectation shows low performance under the strict evaluation.