References
- 김성국, 신한원(1998), "국제운송물류의 고객만족에 관한 연구", 한국해운학회지, 제27호, pp.177-209.
- 박대환(1998), "호텔기업의 서비스지향성에 관한 실증적 연구", 경남대학교 박사학위논문.
- 유시정, 서현숙(2005), "직원의 서비스지향성이 고객인지 서비스품질에 미치는 영향", 산업연구, 제18권, pp.45-62.
- 유정남, 이영재, 이용기(2000), "호텔기업의 서비스지향성이 종업원만족에 미치는 영향", 관광학 연구, 제23권 제2호 pp.138-155.
- 이용기, 유동근, 이학식(1996), "시장지향성, 선행요인, 매개요인, 그리고 성과간의 구조적 관계", 마케팅연구, Vol. 11, No.2, pp.161-181.
- 이용기, 이석규, 문형남(2001), "시장지향성,조직의 서비스지향성,경영성과의 관계", 한국경영과학회지, 제26권, 제2호, pp.111-130.
- 서창석, 한원윤(2000), "조직의 서비스지향성이 기업성과에 미치는 영향에 관한 연구", 품질경영학회지, 제28권 제4호, pp.161-183.
- 전현숙(2004), "기업의 서비스지향성과 조직시민행동이 종업원 만족과 고객지향성에 미치는 영향", 동아대학교 박사학위논문.
- 최영로, 신한원(2006), "해운서비스시장에 있어서 관계질에 영향을 마치는 요인에 관한 실증연구", 한국항해항만학회지, 제30권 1호, pp.73-83. https://doi.org/10.5394/KINPR.2006.30.1.073
- Bateman, T. S. and Strasser, S. (1984), "Longitudinal Analysis of the Antecedents of Organizational Commitment", Academy of Management Journal, Vol. 27, pp.94-97.
- Bluedom, A. C.(1982), "The Theories of Turnover: Cause, Effects and Meaning", Research in the Sociology of Organizations, JAL Press, pp.75-128.
- Bowen, D. E. and Lawler, E. E. (1995), "Empowering Service Employees", Sloan Management Review, Vol.36, No.4, pp.73-84.
- Dienhart, J. R., Gregorie, M. B., Downey, R. G. and Knight, P. K (1993), "Service Orientation of Restaurant Employee", International Journal of Hospitality Management, Vol. 11, No.4, pp.331-346. https://doi.org/10.1016/0278-4319(92)90050-6
- Kohli, A. K. (1985), "Some Unexplored Supervisory Behaviors and Their Influence on Salespeople's Role Clarity, Specific Self-Esteem, Job Satisfaction and Motivation", Journal of Marketing Research, Vol. 22, November, pp.424-433. https://doi.org/10.2307/3151587
- Kohli, A. K. and Jaworski, B. J. (1990), "Market Orientation: The Construct, Research Propositions and Managerial Implication", Journal of Marketing, Vol.54, April, pp.1-18.
- Lee, Y. G.(1999), "The Structural Relationships between Service Orientation, Mediators, and Business Performance in Korean Hotel Firms", Asia Pacific Journal of Tourism Research, Vol.4, No.1, pp.59-70. https://doi.org/10.1080/10941669908722045
- Locke, E. A.(1976), "The Nature and Cause of job Satisfaction, ed, M. D. Dunnette, Handbook of Industrial and Organizational Psychology", Chicago Rand-McNally, pp.1328-1334.
- Lytle, R. S.(1994), "Service Orientation, Market Orientation, and Performance: An Organizational Culture Perspective", Doctoral Dissertation, Arizona State University, 1994.
- Lytle, R. S., Hom, P. W., and Mokwa, M. P. (1998), "SERV*OR A Managerial Measure of Organizational Service-Orientation," Journal of Retailing, Vol.74, No.4, pp.455-489. https://doi.org/10.1016/S0022-4359(99)80104-3
- Porter, L. W. and Lawler, E. E. (1968), "Managerial Attitude and Performances", Homewood, Irwin.
- Price, J. L.(1977), "The Study of Turnover", Iowa State Univ. Press.
- Rapert, M. L. and B. M.(1999), "Service Quality as a Competitive Opportunity", The Journal of Services Marketing, Vol.12, No.3, pp.223-240. https://doi.org/10.1108/08876049810219539
- Siguaw, J. A, Brown, G., and Widing, R. E. (1994), "The Influence of the Market Orientation of the Firm on Sales Force Behavior and Attitudes", Journal of Marketing Research, Vol.31, February, pp.106-116. https://doi.org/10.2307/3151950
Cited by
- Forecasting and Suggesting the Activation Strategies for Sea & Air Transportation between Korea and China vol.36, pp.10, 2012, https://doi.org/10.5394/KINPR.2012.36.10.905
- Customer Loyalty and Logistics Service Performance in Maritime Transport : A Literature Review and Conceptual Model vol.36, pp.9, 2012, https://doi.org/10.5394/KINPR.2012.36.9.753