Journal of Korean Society for Quality Management (품질경영학회지)

Korean Society for Quality Management (한국품질경영학회)
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The Continuous Improvement, Innovation and Learning Concept Embedded in MBNQA Award

MBNQA상에 내포된 지속적 개선, 혁신과 학습 개념

  • Chung, Kyu-Suk (Department of Business Administration, Kang Won National University) ;
  • Kang, Young-Tai (Department of Internet Information, Sang Ji Young Seo College)
  • Published : 2007.03.31
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Abstract

The learning, which is a view extended from and replaces the concept of continuous improvement, has become the very core concept in Malcolm Baldrige National Quality Award. The most potent one among 11 core values in MBNQA Model is 'organizational and personal learning'. Learning also plays a critical role to get the good scores for 6 categories except results category among 7 categories of MBNQA Model. But the concept of learning often has been overlooked by the people who are interested in the MB award or TQM. This paper reviews and analyzes the concept of learning in the MB criteria since it first appears in 1993 to enlighten the importance of learning.

Keywords

References

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