프로세스 모델에서 도출한 조직간 사회관계에 대한 분석과 조직 재설계

Analysis of Social Relations Among Organizational Units Derived from Process Models and Redesign of Organization Structure

  • 최인준 (포항공과대학교 산업경영공학과) ;
  • 송민석 (아인호벤공대 정보시스템학과) ;
  • 김광명 (포항공과대학교 산업경영공학과) ;
  • 이용혁 (포항공과대학교 산업경영공학과)
  • Choi, Injun (Department of Industrial and Management Engineering, POSTECH) ;
  • Song, Minseok (Department of Information Systems, Eindhoven University of Technology) ;
  • Kim, Kwangmyeong (Department of Industrial and Management Engineering, POSTECH) ;
  • Lee, Yong-Hyuk (Department of Industrial and Management Engineering, POSTECH)
  • 발행 : 2007.03.31

초록

Despite surging interests in analyzing business processes, there are few scientific approaches to analysis and redesign of organizational structures which can greatly affect the performance of business processes. This paper presents a method for deriving and analyzing organizational relations from process models using social network analysis techniques. Process models contain information on who performs which processes and activities, along with the assignment of organizational units such as departments and roles to related activities. To derive social relations between organizational units from process models, three types of metrics are formally defined: transfer of work metrics, subcontracting metrics, and cooperation metrics. By applying these metrics, various relations among organizational units can be derived and analyzed. To verify the proposed method and metrics, they are applied to standard process models of the semiconductor and electronic, and automotive industry in Korea. This paper presents a taxonomy for diagnosing organization structure based on the presented approach. The paper also discusses how to combine analyses in the taxonomy for redesign of organizational structures.

키워드

참고문헌

  1. Aalst, W. M. P van der. (1998), The Application of Petri Nets to Workflow Management, The Journal of Circuits, Systems and Computers, 8(1), 21-66 https://doi.org/10.1142/S0218126698000043
  2. Aalst, W. M. P van der, Dongen, B. F. van, Herbst, J., Maruster, L., Schimm, G., and Weijters, A. J. M. M. (2003), Workflow Mining: A Survey of Issues and Approaches, Data and Knowledge Management, 47(2), 237-267 https://doi.org/10.1016/S0169-023X(03)00066-1
  3. Aalst, W. M. P van der, Reijers, H. A., and Song, M. (2005), Discovering social networks from event logs, Computer Supported Cooperative Work, 14(6), 546-593
  4. Aalst, W. M. P van der and Song, M. (2004), Mining Social Networks : Uncovering interaction patterns in business processes, Lecture Notes in Computer Science, 3080, 244-260 https://doi.org/10.1007/978-3-540-25970-1_16
  5. Aalst, W. M. P van der, Weijters, A. J. M. M., and Maruster, L. (2004), Workflow Mining: Discovering Process Models from Event Logs, IEEE Transactions on Knowledge and Data Engineering, 16(9), 1128-1142
  6. Agrawal, R., Gunopulos, D., and Leymann, F. (1998), Mining Process Models from Workflow Logs, Proc. 6th Int. Conf on Extending Database Technology, 469-483
  7. Brass, Daniel J. (1984), Being the right place - a structural analysis of individual influence in an organization, Administrative Science Quarterly, 29(4), 518-539 https://doi.org/10.2307/2392937
  8. Burt, R. S. and Minor, M. (1983), Applied Network Analysis: A Methodological Introduction, SAGE Publications Press, USA
  9. Daft, Richard L. (2004), Organization theory and design, 8th edition, Thomson Learning, USA
  10. Davenport, T. H. (1993), Process Innovation: reengineering work through information technology, Harvard Business School Press, Boston, USA
  11. Emerson, Richard M. (1964), Power-Dependence Relations: Two Experiments, Sociometry, 27(3), 282-298 https://doi.org/10.2307/2785619
  12. Freeman, L. (2006), What is Network Analysis?, http://www.insna.org.
  13. Galbraith, Jay R. (2002), Designing organizations: an executive guide to strategy, structure, and process, Jossey-bass Press, USA
  14. Gartner (2002), The BPA Market Cathes another Major Updraft, Gartner's Application Development and Maintenance Research NoteM-16-8153
  15. Hanneman, Robert A. (2005), Introduction to Social Network Methods, http://faculty.ucredu/- hanneman/netw orks/nettext.pdf
  16. Hansen, G. A. (1997), Automated Business Process Reengineering : Using the power of Visual Simulation Strategies to Improve Performance and Profit, Prentice-Hall, USA
  17. Hauchildt, D., Verbeek, H. M. W., and Aalst, W. M. P van der. (1997), WOFLAN : a Petri-net-based Workflow Analyzer, Computing Science Reports 97/12, Eindhoven University of Technology, Netherlands
  18. IDS Scheer (2002), ARIS Process Performance Manager (ARIS PPM), Inmoonhoi (2005), Knowledge, Learning, and Innovation, Sigma Insight Press, Korea
  19. Inmoonhoi (2005), knowledge, Learning, and Innovation, Sigma Insight Press, korea
  20. Kilduff, Martin and Tsai, Wenin. (2005), Social Networks and Organizations, SAGE Publications Press, USA
  21. Krebs, Valdis. (1999), Social network analysis: financial services company,http://orgnet.com.INSNA.FS1.html
  22. Moreno, J. L. (1934), Who Shall Survive? A New Approach to the Problem of Human Interrelations, Nervous and Mental Disease Publishing Company, Washington, DC, USA
  23. Porter, Micheal E. and Miller, Victor E. (1985), How information gives you competitive advantage, Harvard Business Review, 63(4),149-161
  24. Sadiq, W. and Orlowska, M. E. (2000), Analyzing Process Models using Graph Reduction Techniques, Information Systems, 25(2), 177-134 https://doi.org/10.1016/S0306-4379(00)00015-6
  25. Scott, J. (1992), Social Network Analysis, SAGE Publications Press, USA
  26. Son, Dongwon. (2005), Social Network Analysis, Kyungmoonsa, Korea
  27. Wasserman, S. and Faust, K. (1994), Social Network Analysis: Methods and Applications, Cambridge University Press, Cambridge, USA