International Journal of Quality Innovation

Korean Society for Quality Management (한국품질경영학회)
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Exploring the Use of Balanced Scorecards in Swedish Health Care Organizations

  • Kollberg, Beata (Division of Quality Technology and Management Department of Mechanical Engineering, Linkoping University) ;
  • Elg, Mattias (Division of Quality Technology and Management Department of Mechanical Engineering, Linkoping University)
  • Published : 2006.08.30
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Abstract

Many Swedish health care organizations have during the last decade started implementing the Balanced Scorecard (BSC) as a systematic way of following-up and analyzing their activities. However, the knowledge of its use and contribution in a health care context is insufficient. Based on a multiple case study the authors explore the use of the BSC in the Swedish health care services. The authors conclude that the concept in a health care context is used as a quality management tool that make new demands on management. In addition, the authors bring out important factors for a long-term use of the BSC.

Keywords

References

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