A Qualitative Study on the Process of Knowledge Creation at the Infusion Stage in IT Implementation

정보기술구현 내부확산단계에서 지식창조과정에 관한 질적 연구

The purpose of this study is to explore the process of knowledge creation at the infusion stage in IT adoption. Because of the lack of the prior research on the infusion and the process of individual knowledge creation we employed Grounded Theory Method which is a qualitative method for building a theory inductively. Collecting and analyzing data from 13 knowledge workers including medical doctors, project managers, and bankers, a process model is developed through the serial process of open, axial and selective coding. We conceptualized the knlowledge creation at the infusion stage as a social process where knowledge is expressed through private and public justifications. This study also found that organizational politics, top management supports, and organization strategy are important factors facilitating the knowledge creation process.