지식활동이 조직성과에 미치는 영향에 관한 연구: 지식창출 활동과 지식공유 활동을 중심으로

The Effect of Knowledge Activity on Organizational Performance: Focused on Knowledge Creation Activity and Knowledge Sharing Activity

This study aims at exploring the relationships between knowledge activity, knowledge activity performance, and organizational performance. By adopting the balanced scorecard perspective, organizational performance was measured by product/service, customer and internal performances. Using data collected from the 36 Korean firms, this study found that knowledge creation activity was positively and significantly related to the organizational performance such as product/service performance, customer performance and internal performance. We also found that knowledge activity performance such as knowledge quality and user knowledge satisfaction mediated the positive relationship between knowledge sharing activity and internal performance.