Korean journal of food and cookery science (한국식품조리과학회지)

Korean Society of Food and Cookery Science (한국식품조리과학회)
권호 표지

Effect of coaching system on the employee's job satisfaction

코칭요인이 종업원의 직무만족에 미치는 영향 -외식업체의 코칭제도 실시유무에 따른 비교분석을 중심으로-

  • Published : 2006.04.01
Download PDF
⟨ Previous Next ⟩

Abstract

This study investigated the effect of a coaching system(CS) on the employee's job satisfaction(JS) between the food service industry conducting and not conducting CS. A total of 342 employees were enrolled and the results were as follow. Firstly, relationship and willingness factors directly affected JS. Indirectly, work and relationship factors affected JS through the willingness factors. Secondly, when JS was compared at the service company conducting CS with that not conducting CS, work and relationship factors directly affected JS in the industry conducting CS, but only the relationship factor indirectly affected JS in the company not conducting CS. In addition, at the food service industry conducting CS, work factor affected willingness and competence factors, and therefore JS was affected indirectly, but relationship factor did not affect the willingness and competence factors. However, in the company not conducting CS, willingness only affected JS indirectly. Work factors directly affected JS, but through competence and willingness factors, work factor indirectly affected JS in the industry conducting CS. In the company not conducting CS, the relationship factor between employees affected the JS. In summary, CS increased JS through its direct effect on the work factor and indirect effect on the willingness and competence factors. Studies about CS are insufficient and CS remains in the introductory stage now, so further studies are necessary.

Keywords

References

  1. 김기승. 2001. 서비스업 생산성제고가 시급하다. [주간경제], LG경제연구소
  2. 김사헌(2002). 관광학연구방법론, 백산출판사
  3. 원태연, 정성원 공저. 2004. 통계조사분석 spss 12k, SPSS 아카데미, 서울
  4. 중앙일보. 2005
  5. Beaty, RW, Craig, ES. 1981. Personnel Administration; An Experimental/Skill Building Approach, 2nd ed. NY, Addison Wesley Publishing Co
  6. Choi CY. 2003. An Empirical Study on the Effects of Leader's Coaching for the Employee and Customer Satisfaction, D. Dissertation, The Suwon University of Korea
  7. COME. 1992. A research on the Authoritarian Leaders and Coaching Leaders, Company Resource, Sandy, UT
  8. Hackman, RJ, Oldham, GR. 1976. Motivation through the Development of Work; Test of a Theory, Organizational Behavior and Human Performance, Vol. 16
  9. Hersey, Paul, Blanchard, Kenneth H, Johnson, DE. 1996. Management of Organizational Behavior, Utilizing Human Resources, NJ, Prentice Hall
  10. Israel, GD. 1992. Determining sample size, Florida Cooperative Extension Service Fact Sheet PEDO-6, University of Florida
  11. Katz, H, Kochan, T, Weber, M. 1985. Assessing the Effects of Industrial Relations Systems and Efforts to Improve the Quality of Working Life on Organizational Effectiveness, Academy of Management Journal, Vol. 28, pp. 509-526 https://doi.org/10.2307/256111
  12. Kwak SY. 1999. Effect of the components of educational training on the education performance of Family Restrant employee, M. thesis, The Sejong University of Korea
  13. Lee OS. 2003. Effect of educational training on the Job performance of Food service industry employee, M. thesis, The Kyonggi University of Korea
  14. McClelland, D, Burnham, David H. 1995. Power is the Great Motivator, Harvard Business Review, Vol. 73 (January-February)
  15. Mitchell, TR. 1995. Motivation : New Directions for Theory, Research and Practice, Academy of Management Review, (january)
  16. Nielson, G. 1992. Delivering Quality though Business Processes, The Planning Forum Network, Vol.5, No.4 (April)
  17. Phillips, R. 1994. Coaching for Higher Performance, Management Development Review, Vol. 7, No.5, PP 19-20 https://doi.org/10.1108/09622519410771691
  18. Seo SH. 2001. Effect of job satisfaction on the performance of Food service industry employee, M. thesis, The Sejong University of Korea
  19. Sharpley, D. 1994. Exploring Work Behavior, Personnel Management, Vol. 26(August), pp. 53-61
  20. Stowell, S. 1986. Leadership and Coaching, University of Utah, Ph, D. Dissertation
  21. Whitmore, J. 2002. Coaching for Performance, 3rd ed., London, UK, Micholas Brealey Publishing
  22. Zink, KJ, Schmidt, A. 1998. Practice and Implementation of Self-assessment, International Journal of Quality Science, Vol. 3, No. 2, pp.147-170 https://doi.org/10.1108/13598539810211969