The Effects of Job Demands and Job Resources on Job Burnout - A Comparison of office workers with service employees.

직무요구와 직무자원이 직무탈진에 미치는 영향 - 일반 사무직과 서비스직의 비교

Recently firms become largely changed because of rapid technological innovation and serious global competition. It induces job stress of workers and finally leads to job burnout. This study aims to find the effects of job demands and job resources on job burnout. Job demands contains role ambiguity, role conflict, role overload and job characteristics. Job resources contains job control and feedback, involvement in decision making, learning opportunity and social support. The result reveals that job demands raises job burnout and job resources decreases job burnout. And it reveals that the effects of job demands and job resources on job burnout differs slightly according to job categories.