Journal of Korean Institute of Industrial Engineers (대한산업공학회지)

Korean Institute of Industrial Engineers (대한산업공학회)
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Six Sigma Implementation Methods for a Telecommunication Service Industry: A Case Study of KT

통신서비스산업에서의 식스시그마 추진 전략 : KT의 사례를 중심으로

  • Bae, Shin-Gyu (Innovation Planning Office, KT) ;
  • Hwang, Gee-Hyun (Innovation Planning Office, KT) ;
  • Byun, Jai-Hyun (Department of Industrial and Systems Engineering, Engineering Research Institute, Gyeongsang National University)
  • 배신규 (KT 혁신기획실) ;
  • 황기현 (KT 혁신기획실) ;
  • 변재현 (경상대학교 신업시스템공학부, 공학연구원)
  • Published : 2006.12.31
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Abstract

Six sigma activities in an information and communication technology company in Korea are introduced. Korea Telecom(KT) was a public company for a long time and became a private enterprise not long ago. Although this company adopted many innovation programs, they were not effective because of the company's characteristics : long-time government-owned and information service industry. This paper describes the reason why KT introduced six sigma, some implementation strategy, and key factors to successfully deploy it. This paper is expected to be helpful to public or service industry in which it is very difficult to implement innovation activities.

Keywords

References

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