Korean Management Science Review (경영과학)

The Korean Operations Research and Management Science Society (한국경영과학회)
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Developing End-User Oriented Quality Dimensions for BcN Service

사용자 중심의 광대역통합망 서비스 품질척도 연구

  • 은현지 (SK텔레콤 경영경제연구소 SK 경영경제연구소) ;
  • 김성철 (한국정보통신대학교 경영학부)
  • Published : 2006.11.30
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Abstract

Since the guaranteed service quality(QoS) is spotlighted as a strategic competitive tool to Broadband Convergence Network(BcN) service providers, many scholars have dealt with QoS issues in the BcN environment. However, just a few researchers focus on end-users and most are lean toward service providers or technology itself. In this paper, therefore, we investigated how end-users could measure service quality in the BcN environment, and moreover, proposed the end-user oriented measurement guideline for BcN QoS. Through literature review and two surveys, four QoS dimensions and nineteen measurement items were derived from end-user's perspective. proposed QoS dimension and items would be utilized as meaningful tools for future BcN service.

Keywords

References

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