사회복지 조직간 협력관리 요인에 관한 탐색적 연구

A Study on the Management Factor in the Collaboration among Social Service Organizations

이 연구는 사회복지 조직간 협력에 영향을 미치는 협력관리 요인을 도출하여 그 의미를 찾고, 협력관리요인이 조직간 협력에 영향을 미치는지 검증하였다. 이론 검토를 통하여 공식 비공식 만남, 계약, 협력담당자 선정과 같은 협력관리내용은 기존의 조직요인이나 협력결과와 구분되는 개념으로 인식하였다. 조사 분석 결과, 협력관리 요인이 조직간 협력에 영향을 미치는 것으로 나타남으로써 조직간 협력관리의 정책수립이나 제도화가 조직간 협력을 더욱 활성화시킬 수 있음을 시사하였다. 연구결과를 통하여, 조직간 협력관리의 기술, 노하우, 이론의 개발을 주장하며, 조직간 협력을 활성화할 수 있는 관리활동을 서비스 조직 및 정부의 정책차원에서 제도화할 필요가 있음을 제안한다.

In terms of theory, this study differentiates the definition of collaboration management and provides the different angle to find collaboration determinants. In terms of practice, stressing the necessity of establishing and practicing the plan for collaboration management, it suggests us that promising strategies of management for inter-organizational collaboration in korean children and youth social service arena should be prepared. Through examining the theories, it is found that collaboration management like formal and informal meeting, contract, appointing the staff for collaboration is different from the former organizational factors. Collaboration management is found to be a factor accelerating the collaboration and differentiating from collaboration result itself. It is found that collaboration management factor affects the clients being refereed, providing some kinds of programs, and getting them. It means that the policy of organization which makes the staffs to participate at meetings to obtain various programs that other organizations provide, draws the agreement for collaboration, and arranges internal system for collaboration like appointing special staff activates the collaboration among organizations. Findings of this study provides us some recommendations. The efforts to develop technique, know-how, and management theory should be made in the Korean society. Organizations and the government should encourage organizations to manage the collaboration among them and make an effort to initiate policies and programs.