Journal of Korean Society for Quality Management (품질경영학회지)

Korean Society for Quality Management (한국품질경영학회)
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A Six Sigma Methodology and Case Study on Transactional Processes

사무간접부문의 6시그마 방법론과 적용 사례연구

  • Cho, Nam-Wook (Department of Industrial and Information System Engineering, Seoul National University of Technology) ;
  • Cho, Chi-Woon (School of Industrial Engineering, University of Ulsan)
  • 조남욱 (서울산업대학교 산업정보시스템공학과) ;
  • 조지운 (울산대학교 산업정보경영공학부)
  • Published : 2005.09.30
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Abstract

Six sigma has been the most influential management innovation program in a number of leading companies and its application has extended beyond manufacturing processes. Most companies have taken company-wide six sigma initiatives to also improve transactional and R&D processes. However, due to the limitation of existing methodologies, numerous difficulties arise during the six sigma application to non-manufacturing processes. In this study, a modified six sigma framework is proposed to facilitate six sigma implementation to transactional processes. The newly developed framework is applied to a six sigma project of the new product launching process of a marketing area.

Keywords

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