품질경영학회지 (Journal of Korean Society for Quality Management)

  • 제33권2호
  • /
  • Pages.74-86
  • /
  • 2005
  • /
  • 1229-1889(pISSN)
  • /
  • 2287-9005(eISSN)
한국품질경영학회 (Korean Society for Quality Management)
권호 표지

DFSS/C의 CTQ 후보 체계적인 도출을 위한 체계적 방법론 연구

A Systematic Generation of CTQ Candidates in DFSS/C : Methodology Development and A Case Study

  • 김광재 (포항공과대학교 기계산업공학부) ;
  • 민대기 (포항공과대학교 기계산업공학부) ;
  • 김덕환 (포항공과대학교 기계산업공학부) ;
  • 최봉 (삼성경제연구소) ;
  • 이팔훈 (삼성경제연구소) ;
  • 이승현 (삼성경제연구소)
  • 발행 : 2005.06.30
PDF 다운로드
⟨ 이전 논문 다음 논문 ⟩

초록

The project objectives, called critical-to-quality (CTQs) in six sigma, should be defined to faithfully reflect the customer requirements. The identification of such a set of CTQs, which is currently done using brainstorming in practice, is a challenging task. Notwithstanding the rapid growth of the six sigma literature, development of a systematic procedure for identifying CTQs has scarcely been addressed. This paper proposes a systematic method for generating CTQ candidates based on the given voice of the customer in the DFSS/C (Design for Six Sigma / Commercial) context. By providing a step-by-step procedure, the proposed method ensures that all the important CTQ candidates are identified and subjective judgments are minimally required. Hence, the shortcomings associated with the existing practice based on brainstorming can be effectively overcome. The unique characteristics of the proposed method are also demonstrated via a case study.

키워드

참고문헌

  1. 길영준, 류지선, 남태영, 이찬희, 김효준(2002), '전략통합형 R&D를 위한 과학적 연구 방법론 에 관한 연구', 과학기술정책연구원
  2. 김광재, 조현우, 이승식, 안혜린, 이동욱, 정인준(2001), 'e-business 시대의 품질공학 : 연구 체계 및 방향', '대한산업공학회지', 27권, 2호, PP. 118-134
  3. 김성대, 박영택(2001), '브레인스토빙 및 그 파생기법들의 분류 및 활용에 관한 연구' ,'품질경영학회지', 29권, 2호, pp. 104-119
  4. 김형욱, 김종안(2000),'식스시그마 추진기법 활용사례연구' , '품질혁신', 1권, 2호, pp. 80-91
  5. 박성현, 이명주, 이강군(2001), '6시그마 설계를 위한 DFSS', KSA 한국표준협회
  6. 삼성경제연구소(2004),'불용유휴설비 매각 프로세스 설계', 삼성코닝, 6시그마 프로젝트
  7. 삼성테크윈 웹진(2004), http://www.stwzine. co.kr /0051/ culture/ sigrna_ 48 .htm
  8. 서철호, 안병진(2000), '6시그마 프로젝트의 테마 선정', '품질혁신', 1권,2호, pp.71-79
  9. 이창환(2004), '즐거운 변화, 과제 품질에 달렸다.', 'I Love Six Sigma', POSCO, pp. 10-11
  10. 최현배(1959), '우리말본', 정음사
  11. Akpolat, H. and Xu, J.(2002), Selecting Six Sigma Projects, Asian Journal on Quality, Vol. 3, No.2, pp. 132-137 https://doi.org/10.1108/15982688200200024
  12. Bennett, S., McRobb, S. and Farmer, R. (2002), Object-Oriented Systems Analysis And Design Using UML (2nd edition), McGraw-Hill Inc
  13. Cho, J.(1997), 'A Study on the Methodology for CTQ Selection in the Course of 6-sigrna Activity about Service Company,' Journal of Industrial and Systems Engineering, Vol. 23, No. 60, pp. 83-89
  14. Chowdhury, S.(2002), Design For Six Sigma, Dearborn Trade Publishing, IL
  15. David, T., Ronald, C., John, L. and Gwendolyn, B.(2002), 'Design for Six Sigma: 15 Lessons Learned,' Quality Progress, Vol. 35, No.1, pp. 33-42
  16. Gendron, M. and Shanks, G.(2003), 'The Categorical Information Quality Framework (CIQF) : A Critical Assessment and Replication Study,' 7th Pacific ASIa Con-ference on Information Systems, Adelaide, South Australia, pp. 626-638
  17. Joseph, A. and Zion B.(2002), 'Creating Strategic Change More Efficiently with a New Design for Six Sigma Process,' Journal of Change Management, Vol. 3, No.1, pp. 60-80 https://doi.org/10.1080/714042521
  18. Mader, D.(2004), 'Selecting Design for Six Sigma Projects,' Quality Progress, Vol. 37, No.7, pp. 65-70
  19. Parasuraman, A., Zeithaml, V. and Berry, L.(1988), 'SERVQUAL: A Multiple-item Scale or Measuring Consumer Perception of Service Quality,' Journal of Retailing, Vol. 64, No.1, pp. 12-40
  20. Snee, Rand Hoerl, R.(2003), Leading Six Sigma: A Step-by-Step Guide Based on Experience with GE and Other Six Sigma Companies, Prentice Hall
  21. Snee, R.(2001), 'Dealing with the Achilles' Heel of Six Sigma Initiatives,' Quality Progress, Vol. 34, No.3, pp. 66-72
  22. Ulrich, K. and Eppinger, S.(2000), Product Design and Development (2nd edition), McGraw Hill Inc