Journal of the Korean Dietetic Association (대한영양사협회학술지)
- Volume 10 Issue 3
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- Pages.309-321
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- 2004
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- 1225-9861(pISSN)
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- 2383-966X(eISSN)
The Analysis of Customers Satisfaction with Foodservice Quality according to the Types of Foodservice
단체급식소의 운영방식에 따른 이용고객의 급식 서비스 만족도 조사
- Cha, Yeong-Suk (National Tax Service of Korea) ;
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Gwak, Dong-Gyeong
(Dept. of Food &Nutrition, Yonsei University) ;
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Hong, Wan-Su
(Major in Foodservice Management & Nutrition, Sangmyung University)
- Published : 2004.08.05
Abstract
This research was conducted to increase the customer satisfaction through the evaluation of their satisfaction in employee-feeding foodservice operations according to the types of foodservice. The questionnaires were distributed to randomly selected customers of employee-feeding foodservice 120 each at two public organizations, two companies and two colleges. SPSS was used for descriptive analysis, Cronbach's Alpha value and Anova test. Six hundred seventy eight respondents in self-managed foodservices and 660 in contracted foodservices were participated for the survey. On average, the number of male respondents(67.9%) was more than twice than the number of female respondents(32.1%). As for the age group, twenties were the major with 48.5% at self-managed foodservices, 56.2% at contracted foodservices. With the marital state of the users, 57% at self-managed foodservices, 61.2% at contracted foodservices were single, showing higher proportion of non-married users at contracted foodservices. In all categories comprising the foodservice satisfaction, significant differences were shown in the quality of foods(p<0.001), tangibility(p<0.05) and empathy(p<0.05) according to the types of foodservice. Responsiveness(2.9