Journal of Korean Society of Industrial and Systems Engineering (산업경영시스템학회지)

Society of Korea Industrial and System Engineering (한국산업경영시스템학회)
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An Interactive Decision Support System for Stepwise Improvement of Quality Competitiveness

단계적 품질경쟁력 강화를 위한 대화형 의사결정지원시스템의 개발

  • Shin Wan-Seon (School of System Management Engineering, SungKyunKwan University) ;
  • Park Man-Hee (School of Business, Information & Communications University)
  • 신완선 (성균관대학교 시스템경영공학부) ;
  • 박만희 (한국정보통신대학교 경영학부)
  • Published : 2004.12.01
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Abstract

As quality becomes a primary leading factor of organizational success, various management strategies have been introduced to improve quality competitiveness. Quality competitiveness, however, is difficult to measure and numerous organizations are struggling to set realistic improvement objectives. The primary purpose of this research is to propose a systematic approach to help the practitioners develop an improvement plan for their organizational quality competitiveness. This approach employs DEA(Data Envelopment Analysis) to evaluate relative efficiency among companies which make efforts to improve their quality competitiveness. It presents an integer programming model to elicit an optimal improvement plan for meeting a target level. A decision support system is also developed for the managers to plan a sequential improvement plan based on both DEA model and the integer programming model.

Keywords

References

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