Korean Management Science Review (경영과학)

The Korean Operations Research and Management Science Society (한국경영과학회)
권호 표지

An Empirical Study of Factors Affecting the Value Gap in IS Investment

정보시스템 투자의 성과격차 유발요인에 관한 실증연구

  • 박기호 (한양대학교 디지털경영센터) ;
  • 조남재 (한양대학교 경영학부)
  • Published : 2004.11.01
Download PDF
⟨ Previous Next ⟩

Abstract

Frequently. lots of organizations have experienced the value discrepancy between the expected value and the realized value from IS (information systems) investments. Being positive or negative the difference is. however, the existence of discrepancy itself is an evidence of less-than-sound management and measurement of IS projects. Analyzing the factors that cause such discrepancy has become an issue of scrutiny both in academia and in practice. We model which factors. as predictors, will affect the value discrepancy, as dependent variables. in IS investment. This research will establish and examine the research model. the validity of category classification of value discrepancy factors and the perceptual level of IS value discrepancy by survey research. As a result of the survey research. the strategic alignment. the proper system design for staffs. the project planning capability. and interdepartmental task cooperation are perceived as the factors that significantly affect the value discrepancy. And known as IS success factors such as the managerial support, the change management, the standardized process. and the competitive investment are not significant factors. The research findings will provide and emphasize useful implications which factors should be deliberately investigated in IS investment both for practices considering IS deployment and for academia.

Keywords

References

  1. 박경란, 황경태, 정덕훈, 'ERP 시스템에 대한 조직 구성원의 저항에 관한 연구'，'Journal of Information Technology Application and Management', Vol.10, No.1(2003), pp.47-59
  2. 장경서, 서길수, 이문봉, ‘ERP시스템 구현 핵심성공요인에 관한 탐색적 연구', ’ISR‘, Vol.2, No.2(2000), pp.255-281
  3. 정인근, 이병무, 'Supply Chain Management 도입의 주요 성공요인', '한국 SCM학회 지'，Vol, No.1(November 2001), pp.41-50
  4. 조남재 '기업배경에 따른 사이버 쇼핑몰 경영전략 : 비교사례연구'，전자거래학회지，1998
  5. 조남재, 박기호 'Barriers Causing the Value Gap between Expected and Realized Value in IS Investment: SCM/ERP/CRM', 'Information Systems Review.; Vol.5, No.1(June2003), pp.1-18
  6. 조남재, 박상혁, 김석규, '사업영역 재편을 통한 e-Transformation : 온라인서 비스 사업자의 의사결정과정 분석', '한국경영정보학회', 2000년 추계국제학술대회，(2000)，pp.247-255
  7. Akintoye, A, G. Mcintosh and E. Fitzgerald, 'A Survey of Supply Chain Collaboration and Management in the UK Construction Industry,' European Journal of Purchasing & Supply Chain Management, Vol.6(2000), pp.159-168
  8. Baets, W., 'Aligning Information Systems With Business Strategy,' Journal of Strategic Information Systems, Vol.1, No.4(1992), pp.205-213 https://doi.org/10.1016/0963-8687(92)90036-V
  9. Bakos J.Y. and M.E. Treacy, 'Information Technology and Corporate Strategy : A Research Perspective,' MIS Quarterly, (June 1986), pp107-119
  10. Bakos, J.Y., 'Information Links and Electronic Marketplaces: The Role of Inter-organizational Information Systems in Vertical Markets,' Journal of Management Information Systems, Vol.8, No.2(1991), pp.31-52 https://doi.org/10.1080/07421222.1991.11517920
  11. Bakos, Y. and C.F. Kemerer, 'Recent applications of economic theory in information technology research,' Decision Support Systems, Vol.8, No.5(1992), pp.365-386 https://doi.org/10.1016/0167-9236(92)90024-J
  12. Banker, RD. and R.J. Kauffman, Quantifying the Business Value of Information Technology: an Illustration of the 'Business Value Linkage' framework, Working Paper, Stem School of Business, New York University, 1991
  13. Barna, A, C.H. Kriebel and T. Mukhopadhyay 'IS and business value: an analytic and empirical investigation,' Information System Research, Vol.6, No.1(1995), pp.323
  14. Bingi, P., M.K. Sharma and J.K. Godla, 'Critical Issues Affecting an ERP Implementation,' Information Systems Management, Vol.16, Issue 3(Summer 1999), pp.7-8
  15. Boynton, et al., 'The Influence of IS Management Practice on IS Use in Large Organizations,' MIS Quarterly, No.4(1994), pp.409-432
  16. Broadbent, M. and P. Weill, 'Management by Maxim : How business and IT managers can create IT infrastructures,' Sloan Management Review, (Spring, 1997), pp.77-92
  17. Brynjolfsson, E. and L. Hitt, 'Beyond the productivity paradox,' Communications of the ACM, Vol.41, No.8(1998), pp.49-55
  18. Brynjolfsson, E. and C.F. Kemerer, 'Network Externalities in Microcomputer Software : an Econometrics Analysis of the Spreadsheet Market,' Management Science, Vol.42, No.12(1996), pp.1627-1647 https://doi.org/10.1287/mnsc.42.12.1627
  19. Cameron, P.D. and S.L. Meyer, 'Rapid ERP Implementation a Contradiction?,' Management Accounting, Vol.80, No.6(1998), pp.58-60
  20. Chircu, A.M. and R.J. Kauffman, 'Limits to Value an Electronic Commerce-Related IS investment,' Journal of Management Information Systems, Vol.7, No.2(2000), pp.59-80
  21. Davern, M.J. and R.J. Kauffman, 'Discovering potential and realizing value from information technology investments,' Journal of Management Information Systems, Vol. 16, No.4(2000), pp.121-143 https://doi.org/10.1080/07421222.2000.11518268
  22. Davernport, T.H., 'Putting the Enterprise into the Enterprise System,' Harvard Business Review, Vol.76, No.4(Jul.-Aug 1998), pp.121-131
  23. Davernport, T.H. and J. Short, 'The New Industrial engineering : Information Technology and Business Process Redesign,' Sloan Management Review, Vol.31, No.4(1990), pp.11-27
  24. Delone, W.H. and E.R. McLean, 'The Delone and McLean Model of Information System Success: A Ten-Year Update,' journal of Management Information Systems, Vol.19, No.4(2003), pp.9-30 https://doi.org/10.1080/07421222.2003.11045748
  25. Devaraj, S. and R Kohli, 'The IT Payoff Measuring the Business Value of Information Technology Investments,' Prenticehall Inc., (2002), pp.1-10, 31-64, 129-160
  26. Edvinsson, L. and M.S. Malone, Intellectual Capital, New York: Harper Collins Publishers, Inc., 1997
  27. France, B.H., J.B. Franklin and S. Darrow, 'An Analysis of Role Conflict and Role Ambiguity within the Cancer Information Services Communication Network,' Communication Studies, Vol.54, No.4(2003), Academic Research Library, pp.420-437 https://doi.org/10.1080/10510970309363301
  28. Frank, S., 'If I Had Only One Client,' Sales and Marketing Management, Vol..56, No.4 (November 1993)
  29. Fuerst, W.L. and P.H. Cheney, 'Factors affecting the Perceived Utilization of Computer-based Decision Support Systems in the Oil Industry,' Decision Sciences, Vol.13(1982), pp.554-569
  30. Ginsberg, A., 'Measuring and Modeling Changes in Strategy: Theoretical Foundations and Empirical Directions,' Strategic Management journal, Chichester, Vol.9, No. 6(Nov/Dec 1988), pp.559-575
  31. Grover, V.S., R Jeong, W.J. Kettinger and J.T.C. Teng, 'The Implementation of Business Process Reengineering,' journal of Management Information Systems, Summer, (1995), pp.109-144
  32. Han, H.S., 'Analytic Approach to e-Transformation of Intermediary,' Proceedings of KMIS, (Spring 2003), pp.732-739
  33. Hendersen, J.C. and N. Venkatraman, 'Strategic Alignment: Leveraging Information Technology for Transforming Organizations,' IBM Systems journal, Vol.32, No.1 (1993), pp4-16
  34. Kalakota, R. and M. Robinson, E-Business : Roadmap for Success, Reading, MA, Addison-Wesley, 2001
  35. Kaplan, RS. and D.P. Norton, 'Putting the Balanced Scorecard to Work,' Harvard Business Review, September-October 1993
  36. Kauffman, R.J., J. McAndrews and Y.M. Wang, 'Opening the 'Black Box' of Network Externalities in Network Adoption,' Information Systems Research, Vol.11, No.1(2000), pp.61-82 https://doi.org/10.1287/isre.11.1.61.11783
  37. Kauffman, RJ., J. McAndrews and Y.M. Wang, 'Opening the 'Black Box' of Network Externalities in Network Adoption,' Information Systems Research, Vol.11, No.1(2000), pp.61-82 https://doi.org/10.1287/isre.11.1.61.11783
  38. Kim B.G. and J.U. Kim, 'An Empirical Study on the Development of a Hierarchical Model for Effects Factors of EDI Systems,' The journal of MIS Research, Vol.9. No.3 (Sep. 1999), pp.159-175
  39. King, W.R, 'Strategic Planning for Management Information Systems,' MIS Quarterly, Vol.2, No.1(March 1978), pp.27-37 https://doi.org/10.2307/249104
  40. Kolb, DA and A.L. Frohman, 'An Organization Development Approach to Consulting,' Sloan Management Review, Vol.12, No.1(1976), pp.51-65
  41. Kraemer, KL., 'The Information Systems Research Challenge: Survey Research Methods,' Harvard Business School Research Colloquium, Vol.3(1991), pp.3-26
  42. Kripendorff, K, 'CONTENT ANALYSIS: An introduction to its methodology,' SAGE Publications, (1980), pp.9-31
  43. Lambert, D.M. and J.R. Stock, Strategic Logistics Management, 1993
  44. Lesser, E. et al., ''Managing Customer Knowledge,' Journal of Business Strategy, (Nov.-Dec. 2000), pp.34-37
  45. Lewin, K, Field Theory in Social Science, New York, Harper and Row, 1951
  46. Liang, T.P., 'Critical Success Factors of Decision Support Systems: An Experimental Study,' Data Base, (Winter 1986), pp.3-16
  47. Lucas, H.C., E.J. Walton and M.J. Ginzberg, 'Implementing Packaged Software,' MIS Quarterly, (Dec. 1988), pp.537-549
  48. Malone, T.W., 'Modeling Coordination in Organizations and Markets,' Management Science, Vol.33, No.10(1987), pp.1317-1332 https://doi.org/10.1287/mnsc.33.10.1317
  49. Markus, M.L. and C. Tanis, The Enterprise Systems Experience from Adoption to Success in R.W. Zmud(Ed.) Framing the Domains of IT Research: Glimpsing the Future through the Past, Cincinnati, OH : Pinnaflex Educational Resources, Inc., (2000), pp.173-207
  50. McFarlan, F.W., 'Information technology changes the way you compete,' Harvard Business Review, Vol.62, No.3(May-June1984), pp.98-103
  51. Miles, M.B. and AM. Huberman, An expanded sourcebook : Qualitative Data Analysis, second edition. SAGE Publications, (1994), pp.16-39
  52. Mukhopadhyay, T., S. Kekre and S. Kalathur, 'Business Value of IT : a Study of Electronic Data Interchange,' MIS Quarterly, Vol.19, No.2(1995), pp.137-156 https://doi.org/10.2307/249685
  53. Myers, M.D., 'Qualitative Research in Information Systems,' MIS Quarterly Discovery, www.qual.auckland.ac.nz. September 2003
  54. Nah, F.F and J.L. Lah, 'Critical Factors for Successful Implementation of Enterprise Systems,' Business Process Management Journal, Vol.7, No.3(2001), pp.285-296 https://doi.org/10.1108/14637150110392782
  55. Nunnally, J, Psychometric Theory, McGraw-Hill, 1978
  56. O'Brien, J.A, Introduction to Information Systems : Essentials for the e: Business Enterprise, 11th edition, McGraw Hill, 2003
  57. Porter, M.E., Competitive Advantage, New York : Free Press, 1985
  58. Porter, M.E. and V.E. Millar, 'How Information Gives You Competitive Advantage,'Harvard Business Review, (July-August1985), pp.149-160
  59. Rhonda, R.L., A Karen and R.J. Vokurka., 'Self- Assessment : A Foundation for Supply Chain Success,' Supply Chain Management Review, (2000), pp.81-87
  60. Robert, P.D. and J. Kilpatrick, 'Six Supply Chain Lessons for the Millennium,' Supply Chain Management Review, (2000), pp.3339
  61. Sawhney, M. and J. Zabin, 'The Seven Steps to Nirvana-Strategic Insights into e-Business Transformation,' Tata MeGraw-Hill, 2001
  62. Seddon, P. and M. Kiew, 'A Partial Test and Development of the Delone and McLean Model of IS Success,' Proceedings of the Fifteenth International Conference on Information on Systems, (1994), pp.99-110
  63. Segar, A.H. and V. Grover, 'System Information Systems Planning Success: An Investigation of the Construct and Its Measurement,' MIS Quarterly, Vol.22, No.2(1998), pp.139-163 https://doi.org/10.2307/249393
  64. Sethi, D. and W.R. King, 'Development of Measures to Assess the Extent to Which an Information Technology Application Provides Competitive Advantage,' Management Science, Vol.40, No.12(1994), pp. 1601-1627 https://doi.org/10.1287/mnsc.40.12.1601
  65. Shang, S. and P.B. Seddon, 'A Comprehensive Framework for Classifying the Benefits of ERP Systems,' In Americas Conference on Information Systems, 2000
  66. Shang, S. and P.B. Seddon, 'A Comprehensive Framework for Classifying the Benefits of ERP Systems,' In Americas Conference on Information Systems, 2000
  67. Sheer, A.W. and F. Habermann, 'Making ERP a Success,' Communications of the ACM, (2000), pp.111-122
  68. Sheer, A.W. and F. Habermann, 'Making ERP a Success,' Communications of the ACM, (2000), pp.111-122
  69. Smith, D.L., 'Implementing Real World Expert Systems,' Al Expert, Vol.3, No.2 (December 1988), pp.51-57
  70. Soh, C., S.S. Kien and J. Tay-Yap, 'Cultural Fits and Misfits: Is ERP a Universal Solutions?,' Communications of the ACM, (2000), pp.47-51
  71. Srinivasan, K, S. Ketre and T. Mukhopadhyay, 'Impact of electronic data interchange technology on JIS shipments,' Management Science, Vol.40, No.10(1994), pp.1291-1304 https://doi.org/10.1287/mnsc.40.10.1291
  72. Stewart, T.A., Managing: Rate Your Readiness to Change, Fortune, February 1994
  73. Suh, A.Y. and K.S. Shin, 'An Empirical Study on Success Factors of Supply Chain Management by Supplier-Buyer Relationship Type,' Information Systems Review, Vol.3, No.1(2001), pp.191-203
  74. Thompson, S.H.T. and W.R. King, 'Integration between Business Planning and Information Systems Planning: An Evolutionary- Contingency Perspectives,' Journal of Management Information Systems, Vol. 14, No.1(1997), pp.185-214
  75. Venkatraman, N., 'IT-Enabled Business Transformation : From Automation to Business Scope Redefinition,' Sloan Management Review, Vol. 35(1994), pp.73-87
  76. Whiteman, M.E. and M.L. Gibson, 'Enterprise Modeling for Strategic Support,' Information System Management, Vol.13(1996), No.2, pp.64-73 https://doi.org/10.1080/10580539608906989
  77. Yin, R.K., Case Study Research: Design and Methods, second edition, SAGE Publications, 1994
  78. Yoon, Y.O., T. Guimaraes and Q. O'Neal, 'Exploring the Factors Associated with Expert Systems Success,' MIS Quarterly, Vol.19, No.1(1995), pp.83-106 https://doi.org/10.2307/249712