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Voice Message System Supporting Massive Outbound Call

In this paper, new voice message system supporting massive outbound call is proposed. Basic idea of the proposed system is to pre-process all the text-to-speech conversion process, mixing of text and attached music file and to store the results of pre-process in the cache server which is connected to the IVR. New voice message system is optimized for the voice message system supporting massive outbound call by distributing the load of the web server caused by server-side script implementation which is accessing database and generating dynamic Voice XML document over client module and server module of web server. The proposed voice message system was test-deployed in one domestic voice message application service provider and it is shown that proposed voice message system reduced the response latency problem of test-bed voice message system.