IE interfaces (산업공학)

Korean Institute of Industrial Engineers (대한산업공학회)
권호 표지

A Study on Guarantee Process in the B2B e-Marketplace

B2B e-마켓플레이스에서 사후보증처리에 관한 연구

  • Koh, Jae-Moon (School of Industrial Engineering, University of Ulsan) ;
  • Seo, Jun-Yong (School of Industrial Engineering, University of Ulsan)
  • 고재문 (울산대학교 산업정보경영공학부) ;
  • 서준용 (울산대학교 산업정보경영공학부)
  • Received : 20030300
  • Accepted : 20030600
  • Published : 2003.09.30
Download PDF
⟨ Previous Next ⟩

Abstract

Most of existing studies for B2B are concerned with efficient search and/or negotiation. But nevertheless it is important to provide quick and transparent guarantee to the buyer, it is hard to find studies related with it. This article suggests the guarantee process for customer satisfaction after purchasing in B2B e-marketplace under make-to-order manufacturing environment. The process consists of three modules; a request and response, a feedback processing, and a work inquiry. Each of them is adopted according to the source of defect and business relationship of buyer, seller, provider, and repairer. All of the process is implemented in user-friendly fashion and a case is presented for the enterprise portal site.

Keywords

References

  1. 김성홍(2000), e-마켓플레이스의 현황과 전망, 한국전산원 정보화동향분석, 7(10)
  2. 이헌철, 구본희(2001), 기업 간 전자상거래 기대성과 인식 및 기반 구축에 관한 연구-EDI 기반의 수직적 B TO B를 중심으로-, 대한경영학회지, 30, 461-481
  3. Alt, R., Grinauer, K.M., Reichmayr, C.(2000), Interaction of electronic commerce and supply chain management -insights from 'the swatch group', System Sciences, 1905-1913
  4. Brunn, P., Jensen, M., Skovgaad, J.(2002), e-Marketplaces: Crafting A Winning Strategy, European Management Journal, 20(3), 286-298
  5. Chan , M.F.S., Chung, W.W.C.(2002), A framework co develop an enterprise information portal for contract manufacturing, International Journal of Production Economics, 75, 113-126
  6. Grieger, M.(2003), Electronic marketplaces : A literature review and a call for supply chain management research, European Journal of Operational Research, 144, 280-294
  7. Hoffner, Y., Field, S., Grefen, P., and Ludwig, H.(2002), Contract-driven creation and operation of virtual enterprises, Computer Networks, 37, 111-13
  8. Jutla, D., Craig, J., and Bodorik. P.(2001), A methodology for creating e-business strategy, System Sciences. 2508-2517
  9. Phan, D.D.(2002), E-business development for competitive advantages: a case study, Information & Management, 2017, 1-10
  10. Piccinell. G., Vitantonio, G.D., and Mokrushin. L.(2001), Dynamic service aggregation in electronic marketplaces, Computer Networks, 37, 95-109
  11. Salmela, H., Spil. T.(2002), Dynamic and emergent information systems strategy formulation and implementation, International Journal of Information Management,, 22, 441-460
  12. Schoop. M., Quix. C.(2001), DOC.Com : a framework for effective negotiation support in electronic marketplaces, Computer Networks , 37, 153-170
  13. Sharma, A.(2002). Trends in Internee-based business-to-business marketing, Industrial Marketing management, 31, 77-84
  14. Stefansson, G.(2002), Business-to-business data sharing: A source for integration of supply chains, lnternational Journal of Production Economics, 75. 135-146