Critical Success Factors from POSCO Engineering & Construction Company's Knowledge Management Experiences

지식경영도입의 핵심성공요인 -포스코 건설사례를 통하여-

  • Received : 2003.10.30
  • Accepted : 2003.12.05
  • Published : 2003.12.01


The purpose of the current study is to explore what are critical success factors(CSFs) from Posco Engineering and Construction Company's knowledge management practice. From a deep case study of the company, five CSFs are delineated. The first factor is to clarify knowledge management vision and strategy so that people in the company clearly understand directions of where the company goes to implement knowledge management. The second one is to grip the whole picture of knowledge management realms. Narrow eyes for the knowledge management leads to failure. The third factor depends on how to acquire people's cooperation. The fourth one has something to do with a way of approach. Unilateral or delegated approach is fragile for the successful implementation of knowledge management. Shared approach raises the probability of success. The fifth one is to monitor implementation acts and processes.