BSC를 이용한 B2B e-Marketplace 성과평가 모형 개발

Development of Performance Measurement Model for B2B e- Marketplace using BSC

  • 발행 : 2003.12.01

초록

This paper suggests the process of performance measurement system development for B2B e-Marketplace using BSC (Balanced Scorecard). As the first step, main features and factors affecting performance of e-Business company and especially of B2B e-Marketplaces were derived based on the literatures. For the 2nd step, the nonnative performance measurement model for B2B e-Marketplace was suggested. Especially, the research range that the model covers is restricted to the neutral and systematic sourcing B2B e-Marketplace. And, the performance measurement model was based on BSC, for the BSC is very powerful and sound tool among all the available performance measurement systems. Also, the model was based on the AHP (Analytic Hierarchy Process) to make the model more structured, and to draw weights of performance measures from experts

키워드

참고문헌

  1. 이재규, 최형림, 김현수, 이경전, 전자상거래 원론, 법영사, 1999
  2. N. Bontis, 'There's a price on your head: managing intellectual capital strategically', Business Quarterly, pp. 41-47, 1996
  3. Y. Lilian Chan, and E. Lynn, Bernadette, 'Hierarchical Analysis as a Means of Evaluating Tangibles and Intangibles of Capital Investments', Mid-Atlantic Journal of Business, Vol. 29, pp. 59-74, 1993
  4. A.M. Chircu, 'Limits to value in electronic commerce-related IT investments', Journal of Management Information Systems, Vol. 17, pp. 59-80, 2000
  5. R.G. Eccles, 'The Performance measurement manifesto', Harvard Business Review, Vol. 69, pp. 131-7, 1991
  6. A.M. Ghalayini, and J.S. Noble, 'The Changing basis of performance measurement', International Journal of Operations & Production Management, Vol. 16, pp. 63-80, 1996
  7. H. Hasan, and H.R. Tibbits, 'Strategic management of electronic commerce: and adaptation of the balanced scorecard', Internet Research, Vol. 10, pp. 439-450, 2000 https://doi.org/10.1108/10662240010349453
  8. R.S. Kaplan, and D.P. Norton, 'The balanced scorecard measures that drive performance', Harvard Business Review, Vol. 70, pp. 71-79, 1992
  9. S. Kaplan and M. Sawhney, 'E-hubs: The new B2B Marketplaces', Harvard Business Review, May-June, 2000
  10. Margherio, Lynn, Henry, Dave, Cooke, Sandra, Montes, Sabrina, and Hughes, Kent,. 'The Emerging Digital Economy,' Available at http://www.ecommerce.gov/EmergingDig.pdf, 1998
  11. M. Martinsons, R. Davison, and D. Tse, 'The balanced scorecard: a foundation for the strategic management of information systems', Decision Support Systems, Vol. 25, pp. 71-88, 1999 https://doi.org/10.1016/S0167-9236(98)00086-4
  12. N.-G. Olve, J. Roy, and M. Wetter, Performance Drivers: A practical guide to using the balanced scorecard, John Wiley & Sons, 1999
  13. J.B. Quinn, Intelligent Enterprise: A knowledge and service based paradigm for industry, Free Press, New York, 1992
  14. L.T. Saaty, The Analytic Hierarchy Process, McGraw Hill: New York, 1980
  15. A.B. Sculley, and W.A Woods, B2B Exchanges: The killer application in the Business-to-Business Internet Revolution, lSI publications, 1999
  16. N. Shachtman, 'E-business demands a new outlook on ROl', Informationweek, Manhasset, 1999
  17. P. Timmers, Electronic Commerce: Strategies and Models for Business-to-Business Trading, John Wiley & Sons Ltd, 1999