산업경영시스템학회지 (Journal of Korean Society of Industrial and Systems Engineering)

  • 제26권1호
  • /
  • Pages.74-78
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  • 2003
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  • 2005-0461(pISSN)
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  • 2287-7975(eISSN)
한국산업경영시스템학회 (Society of Korea Industrial and System Engineering)
권호 표지

서비스 특성의 최신 정의에 대한 조사 제조업체의 서비스와 그것의 정의, 차이, 그리고 전략적 장점에 중점을 두어

A survey on contemporary definitions of service characteristics emphasis on service in manufacturing and its definition, benefit, & competitive advantage

  • Won-Joong Kim (Dept. of Industrial & Information Systems Engineering, Ajou University)
  • 발행 : 2003.03.01
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초록

This paper is an investigation of comparative and contrasting characteristics of service in manufacturing sector - especially quality aspects. A review of both service and manufacturing industries' systems literature revealed conflicting views on defining two different industries and its system assessment. While some researchers have documented the value of service IS implementations on both industries, there are others who feel that such implementations are not appropriate for all situations or all organizations. Because of IS implementations and IT improvement, defining service and manufacturing is blur than ever. There is a dearth of literature on the assessment of service systems in service and manufacturing industries due to blurred and controversial argument.

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참고문헌

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