An empirical study on the Job Stress in IS Organization

IS 조직의 직무스트레스에 관한 실증적 연구

  • 이선규 (금오공과대학교 산업경영학과) ;
  • 이웅희 (금오공과대학교 산업기술개발연구윈) ;
  • 서명지 (금오공과대학교 산업경영학과)
  • Published : 2003.03.01

Abstract

The employees in information system organization are highly exposed to stress. However, there is little theoretical or empirical study on the effects of job stress on IS organizations. A major reason is because few researchers consider consequences of job stress. The major purpose of this study is to verify negative effects of job stress for IS organization. This study have three purposes : to investigate the relationship between job stressors and perceived job stress; to understand the effect of perceived job stress and job attitude - job satisfaction, job involvement; to examine the role of moderators such as social support and personality in the relationship between job stressors and perceived job stress in information system organizations. The results of this study suggest that job stressors such as role overload and role ambiguity are significantly related to perceived job stress, the higher the perceived job stress is the lower the job attitudes such as job satisfaction and job involvement, and the employees' personality has moderating effects between the job stressor and perceived job stress.

Keywords

References

  1. Beehr, T.A., 'Perceived situational moderators of the relationship between subjective role ambiguity and role strain', Journal of Applied Psychology, 61, pp.35-40, 1976
  2. Brayfield, A.H. & H.F., Rothe, 'An Index of Job Satisfaction', Journal of Applied Psychology, 35, pp.307-311, 1951
  3. Caplan, R.D., Cobb, S., and J.R.P. French, Jr., 'Relationship of Cessation Smoking with Job Stress, Personality and Social Support,' Journal of Applied Psychology, 60(2), pp.211-219, 1975
  4. Cooper, C.L. and Marshall, J., 'Organizational Sources of Stress : A Review of the Literature relating to Coronary Heart Disease and Mental Ill Health', Journal of Occupational Psychology, 49, 1976
  5. Ivancevich, J.M. and Matteson, M.T., Stress and Work, A Managerial Perspective, Scot, Foreman & Co., 1980
  6. Ivancevich, J.M., Napier, H.A., and Wetherbe, J. C., 'Occupational stress, attitudes and health problems in the information .systems professional', Communications of the ACM, 26(10), pp.800-806, 1983
  7. James, Y.L. Thong and Chee-Sing Yap, 'Information systems and occupational stress : a theoretical framework', The International Journal of Management Science, 28, pp.681-692, 2000
  8. Lazarus, R.S., 'Psychological stress and the coping process', New York : McGraw-Hill, 1966
  9. Lee, S.K. and Lee, W.G., 'Coping with job stress in industries : A cognitive approach', Human Factors and Ergonomics in Manufacturing, 11(3), pp.255-268, 2001
  10. Mowday, R. T., Steers, R. M., & Porter, L. W., 'The measurement of organizational commitment', Journal of Vocational Behavior, 14, pp.224-247, 1979
  11. Nunally, J.C., Psychometric theory, 2nd ed., New Yor k : McGraw-Hill, 1978
  12. Parker, D.F. and Decottis, T.A., 'Organizational Determinants of Job stress', Organizational Behavior and Human Performance, 32, pp.160-177, 1983
  13. Rizzo, J.R., House, R.J., & Lirtzman, S.I, 'Role conflict and ambiguity in complex organizations', Administrative Science Quarterly, 15, pp.150-163, 1970
  14. White, R.W., 'Strategies of adaptation : An attempt at systematic description', In G.V. Coelho, D.A. Hamburg, and J.E. Adamas(Eds.), Coping and adaptation, New York : Basic Books, 1959