한국IT서비스학회지 (Journal of Information Technology Services)

한국IT서비스학회 (Korea Society of IT Services)
권호 표지

정보기술 아웃소싱 성과요인과 재계약의 관계에 관한 탐색적 연구

An Exploratory Study on the Relationship between Outsourcing Performance Factors and IT Outsourcing Recontracts

  • 양경식 (안양대학교 정보통계학과) ;
  • 김현수 (국민대학교 비즈니스IT학부)
  • 발행 : 2003.05.31
PDF 다운로드
⟨ 이전 논문 다음 논문 ⟩

초록

Despite the continual growth of IT outsourcing market, the outsourcing contracts are mostly short-term contracts. Because these short-term contracts need continual recontracts, the research on the factors that influence the outsourcing recontracts is needed. This research has been done to find out the factors of making the outsourcing recontracts successfully by stating the relationship between outsourcing recontract and the outsourcing performance factors. As a result of this research, customer factors and innovation factors are found to be influential factors on whether you make a recontract or not. And also the research have showed customer factors are major decision criteria on outsourcing recontracts.

키워드

참고문헌

  1. 강병서, ‘인과분석을 위한 영구방법론’, 무역경영사, 1999
  2. 강신철, 이정환, ‘균형점수표(BSC)를 이용한 EIS 사용자의 정보요구분석’, ‘한국경영정보학회 추계학술대회’, 한국경영정보학회, 2000, pp.664-674
  3. 김광용, 김기수, ‘인터넷 설문조사를 활용한 사이버 소핑몰 디자인에 관한 연구’, ‘경영정보학연구’, 경영정보학회, 제9권, 제2호(1999), pp.133-150
  4. 김영덕, ‘국내IT 서비스 시장-2001년 결산과 2002년 전망’, Knowledge Research Group(www.krgweb.com), 2001
  5. 김현수, ‘정보시스템 진단과 감리’, 법영사, 1999a
  6. 김현수, ‘정보시스템 운영사업 아웃소싱 비용산정을 위한 요소도출 연구’, Information System Review, Vol.2, No1(1999b), 한국경영정보학회, pp.71-84
  7. 김희경, 성은숙, ‘BSC 실천매뉴얼’, 시그마인 사이트컴, 2001
  8. 손영욱, 김윤상, ‘정보시스템 아웃소싱 성과관계에서의 조절효과’, ‘경영학 연구’, 제29권, 제3호(2000), pp.561-581
  9. 송신근, 천면중, ‘회계 정보시스템 아웃소싱의 성고요인 효과에 관한 연구’, ‘대한경영학회지’, 제25호(2000), pp.23-54
  10. 안준모, '국내 IT 아웃소싱 서비스 산업구조 분석을 통한 연구주제', '한국 SI 학회지', 한국 SI 학회, 제1권, 제1호(2002), pp.161-168
  11. 안준모, 이영택, ‘정보시스템 아웃소싱 성과측정 : 평가차원, 방법론, 사례’, ‘한국경영정보학회 추계학술대회’, 한국경영정보학회, 1998. pp.291-300
  12. 앤더슨컨설팅, ‘아웃소싱경영’, 21세기북스, 1999
  13. 이재남, 김영걸, ‘정보시스템 아웃소싱 성공을 위한 인관몸형에 관한 연구 : 구조방정식 모형 접근방법’, ‘경영학연구’, 제28권, 제3호(1999), pp.799-823
  14. 홍성도, ‘아웃소싱의 전략과 사례’, 학문사, 1998
  15. Chaydhury, A., Nam, K. and Rao, H. R., 'Managemant of Information Systems Outsourcing : A Bidding Perspective', Journal of Management Information Systems, Vol.12 No.2(1995). pp.131-159 https://doi.org/10.1080/07421222.1995.11518084
  16. Doll, W.J. and G. Torkzadeh, ‘A Discrepancy Model of End-User Computing Involvement', Management Science, Vol.35, No.10(1989), pp.1151-1171
  17. Embleton, P. R., and P. C., Wright, 'A practical guide to successful outsourcing', Empowerment in Organizations, Vol.6, No.3(1998), pp.94-106 https://doi.org/10.1108/14634449810210832
  18. Fitzgerald, G., and L., Willcocks, 'Contracts and Partnership in the Outsourcing of IT,' International conference on Information Systems, Vancouver, British Columbia, Canada, (December 1994), pp.91-98
  19. Grover, V., Cheon, M. J., and J. T. C., Teng, 'The Effect of Service Quality and Partnership on the Outsourcing of Information Systems Functions,' Journal of Management Information Systems, Vol.12, No.4(1996), pp.89-116 https://doi.org/10.1080/07421222.1996.11518102
  20. Gypta, U. G., and A. Gupta, 'Outsourcing the IS Function,' Information Systems Management, (Summer 1992), pp.44-50
  21. Kaplan, R. S., & Norton, D. P., 'The Balanced Scoredcard Measures that Drive Pre-formance,' Harvard Business Review, (January-February 1992), pp.91-79
  22. Lacity, M. C., and R., Hirschheim, Information System Outsourcing : Myths, Metaphors and Realities, John Wiley and Sons, New York, 1993
  23. Lee, J. N., and Y. G., Kim, 'Information Systems Outsourcing Strategic for Affiliated firms of the Korean Conglomerate Groups,' Journal of Strategic Information Systems, Vol.6, No.3(1997) pp.203-229 https://doi.org/10.1016/S0963-8687(97)00017-6
  24. Lee, J. N., and Y. G., Kim, 'Effect of Partnership Quality on IS Outsourcing Success : Conceptual Framework and Empirical Validation,' Journal of Management Information Systems, VOL.15, No.4(1999), pp.29-61
  25. Lee, M. K. O., 'IT outsourcing contracts : practical issues for management,' Industrial Management and Data Systems, Vol.96, No1(1996), pp.15-20
  26. Loh, L., and N., Venkatraman, 'An Empirical Study of Information Technology Outsourcin : Benefits, Risks, and Performance Implications,' Proceeding of Internarional Conference on Information Systems, (December 1995), pp.277-288
  27. Loh, L., and N., Venkatraman, 'Determinants of Information Technology Outsourcing : A Cross-Sectional Analsys,' Journal of Management Information Systems, Vol.9, No.1(1992), pp.7-24
  28. Nam, K., Rajagopalan, S., Rao, H. R., and Chaudhury, A., 'A Two-level Investigation of Information Systems Outsourcing,' Communications of the ACM, Vol.39, No.7(1996), pp.36-44
  29. OECD, Performance Management in Government : Performance Measurement and Result-Oriented Management No.3, Public Management Occasional, 1994
  30. Peisch, R., 'When Outsourcing Goes Away,' Harvard Business Review, (May-June 1995), pp.24-37
  31. Reilly, C. T., Rouse, A. C., and Seddon, P., 'Benchmarking and Information Technology Outsourcing Outcomes,' Proceeding of the Seventh Americas Conference on Information Systems, Boston, Massachussetts, (August 2001), pp.1873-1879
  32. Richmond, W. B., Seidmann, A., and Whinston, A. B., 'Contract Theory and Information Technology Outsourcing,' Decision Support Systems, Vol.8, No.5(1992), pp.459-477 https://doi.org/10.1016/0167-9236(92)90029-O
  33. Saunders, Carol, Gebelt, Mary, and Hu, Qing, ' Achieving Success in Information System Outsourcing,' California Management Review, Vol.39, No.2(1997), pp.63-79 https://doi.org/10.2307/41165887
  34. Sengupta, M. and M. Zviran, 'Measuring User Satisfaction in an Outsourcing Environment,' IEEE Transactions on Engineering Management, Vol.44, No.4(1997), pp.414-421 https://doi.org/10.1109/17.649871
  35. Smith, M. A., Mitra, S. and Narasimhan, S., 'Information Systems Outsourcing : A Study of Pre-event Firm Characteristics,' Journal of Management of Information Systems, Vol.15, No.2(1998), pp.61-93 https://doi.org/10.1080/07421222.1998.11518209